Bilingual Administrative Assistant

2 weeks ago

Toronto, Canada The CReATe Fertility Centre Full time

**Bilingual Administrative Assistant - Ovum Donation and Surrogacy Program**

**CReATe Fertility Centre** stands for **Canadian Reproductive Assisted Technology**. Proudly headquartered on Bay Street in downtown Toronto, Ontario, we are internationally renowned for our specialized fertility services and ground-breaking research. Committed to providing personalized, comprehensive, cutting-edge care—we provide state-of-the-art laboratory facilities, and pioneering research scientists who are dedicated to giving you the very best options for creating your family.

**What We Have to Offer**:

- Competitive pay
- Extended health care
- Vision and dental care
- Pension plan
- Life insurance
- Disability insurance.

We are looking to hire a permanent part-time (20 hours/week) **Bilingual Administrative Assistant** for our **Ovum Donation and Surrogacy Program (ODSP)**—to support the program’s initiatives, departmental goals and objectives, and daily operations of this specialized program. Reporting to the Senior Financial Coordinator, the Admin Assistant will provide administrative, clerical, and logístical support to ensure the smooth functioning of the ODSP.

**Duties & Responsibilities**:

- Arranging and providing introductory call sessions to patients on our Ovum Donation and Surrogacy Program, in _French and English_
- Billing patients for CReATe’s services, including procedures and medications, in an accurate and timely manner
- Using EMR systems (eIVF), Salesforce, and Smartsheet to document clinical and billing activities
- Communicating with physicians, nurses, and other departments on patients’ treatment decisions and inquires
- Conducting routine audits of patients’ medical files to ensure billings are done properly; pulling and filing patients’ medical charts for review
- Remaining up-to-date with relevant laws and regulations related to ovum donation and surrogacy
- Updating and managing databases with relevant information, ensuring compliance with privacy regulations

**Education, Experience & Skills**:

- Ability to communicate _**fluently**_ **in French** **(mandatory)** and English
- Basic understanding of medical office billing and OHIP billing, _preferred_
- Previous experience or thorough knowledge of third-party reproductions is also _preferred_
- Post-secondary school education or experience, preferably in Medical Office Administration, or business office management, is an additional plus
- Prior experience giving public presentations in sales and marketing
- Exceptional interpersonal communication skills; and strong organizational, problem solving, and time management expertise
- Proven ability to work both independently and as part of a cross functional team; and for maintaining strong working relationships with co-workers and patients
- Astute sense of urgency—prioritizing workload assignments and remaining calm and collected under pressure
- Exercising good judgment and discretion when dealing with confidential and sensitive information
- Proficiency in MS Office Suite (Word, Excel, and Outlook)

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Medical office: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person

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