Advisory Agent, Member and Client Experience
3 weeks ago
Temporary position for 6 months (On call)
The work mode arrangement for the position is full-time on site
As a member and client experience advisory agent at the , you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :
Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Uphold compliance, security and risk management standards.
What you bring to the table
High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and/or clients.
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards
Available for travel in the Sudbury, Notre-Dame Hanmer, Coniston and Val-Caron region.
Communicates effectively, Situational adaptability, Tech savvy#LI-Onsite
Trade Union
Non SyndiquéAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask
Job Family
Member/client sales and service (FG)Unposting Date
2024-05-10-
Student Science Advisory Council Member
4 weeks ago
Greater Sudbury, Canada Science North Full timeStudent Science Advisory Council Member Opportunity Science Program Unit Science North wants to know what ignites and intrigues students in Sudbury! Afterall, you know best what experiences excite you in science and technology. The Science North Student Advisory Council is an opportunity for secondary school students ages 14-18 to work collaboratively with...
-
Sudbury, Canada Desjardins Full timeTemporary position for 6 months (On call) The work mode arrangement for the position is full-time on site As a member and client experience advisory agent at the , you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them...
-
Member Reception Agent
7 days ago
Greater Sudbury, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Agent de Service à Mi-Temps H/F
3 weeks ago
Greater Sudbury Unitary Authority, ON, Canada Desjardins Group Full timeApply remote type The work arrangement for the position is full-time on-site work locations Sudbury time type Part time posted on Posted 2 Days Ago job requisition id R2404293 Temporary position for 6 months (On call) The work mode arrangement for the position is full-time on site As a member and client experience advisory agent at the Desjardins Ontario...
-
Client Development Driver
4 weeks ago
Greater Sudbury, Canada MNP Full timeJob Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Business Development team as a Client Development Driver. This diverse team of professionals uses creativity...
-
Team Lead, Client Experience
7 days ago
Greater Sudbury, Canada Sephora Full time**Job ID**: 229989 **Store Name/Number**: ON-New Sudbury Centre (0874) **Address**: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...
-
Team Lead, Client Experience
7 days ago
Greater Sudbury, Canada Sephora Canada Full timeCompany: Sephora Canada - Country / Region : Canada - City : Sudbury - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 229989 - Date of publication: 2023.06.08 POSITION Team Lead, Client Experience PROFILE Job ID: 229989 Store Name/Number: ON-New Sudbury Centre (0874) Address: 1349 Lasalle Blvd...
-
Guest Service Agent
3 days ago
Greater Sudbury, Canada Days Inn By Wyndham Sudbury Full timeOverview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an exciting opportunity to work in the hospitality industry and be part of...
-
Client Experience Specialist
2 weeks ago
Greater Sudbury, Canada Investment Planning Counsel Full timeEn tant que spécialiste de l’expérience client, vous serez la personne clé qui harmonise l’ensemble des relations client, vous serez la première voix que les gens entendront lorsqu’ils téléphoneront, et la première personne qu’ils verront lorsqu’ils nous rendront visite. Les principales responsabilités comprennent le service à la...
-
Client Experience Specialist
2 hours ago
Greater Sudbury, Canada Investment Planning Counsel Full timeEn tant que spécialiste de l’expérience client, vous serez la personne clé qui harmonise l’ensemble des relations client, vous serez la première voix que les gens entendront lorsqu’ils téléphoneront, et la première personne qu’ils verront lorsqu’ils nous rendront visite. Les principales responsabilités comprennent le service à la...
-
Fuel Agent
4 weeks ago
Greater Sudbury, Canada Executive Aviation Full timeDoes the thought of joining a growing organization that provides lots of opportunities interest you? Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for a full-time Fuel Agent at our Sudbury...
-
Fuel Agent
5 days ago
Greater Sudbury, Canada Executive Aviation Full timeDoes the thought of joining a growing organization that provides lots of opportunities interest you? Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for Fuel Agents at our Sudbury airport...
-
Fuel Agent
4 weeks ago
Greater Sudbury, Canada Executive Aviation Full timeDoes the thought of joining a growing organization that provides lots of opportunities interest you? Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for Fuel Agents at our Sudbury airport...
-
Fuel Agent
4 weeks ago
Greater Sudbury, Canada Executive Aviation Full timeDoes the thought of joining a growing organization that provides lots of opportunities interest you? Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for full-time Fuel Agents at our Sudbury...
-
COMMERCIAL ACCOUNT MANANGER – Northern Ontario
2 weeks ago
Sudbury, Canada BDC Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently,...
-
Fuel Agent
3 weeks ago
Greater Sudbury, Canada Executive Aviation Part timeDoes the thought of joining a growing organization that provides lots of opportunities interest you? Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for Fuel Agents at our Sudbury airport...
-
Client Experience Specialist
2 weeks ago
Greater Sudbury Unitary Authority, ON, Canada Investment Planning Counsel Full timeEn tant que spécialiste de l’expérience client, vous serez la personne clé qui harmonise l’ensemble des relations client, vous serez la première voix que les gens entendront lorsqu’ils téléphoneront, et la première personne qu’ils verront lorsqu’ils nous rendront visite. Les principales responsabilités comprennent le service à la...
-
Customer Service Agent
5 days ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Agent
4 weeks ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Agent
3 days ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...