Warranty troubleshooter

4 months ago


Ottawa, Canada Alstom Full time

Req ID:461990 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Objective

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Performance Measurement

Achievement of contractual availability (milestone) targets Characterization of K1S/K2/K3 issues on time Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base Availability of configuration update data Audit results (internal and external) Customer satisfaction of technical expertise Compliance with EHS rules and work-related processes 

Key accountabilities:

Apply strictly all Alstom and local EHS rules Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair Carry out Fleet check activities Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, etc.) including configuration data Support specific technical investigations by Engineering or internal or external Supplier Ensure good information flow within Warranty team (shift change)  Support helpdesk activities Implement Field Modifications (FM) Contribute to Return of Experience

Key Job Authorities and Dimensions:

Autonomous Troubleshooting Filling of Defect Management data base Application of EHS rules Support and supervision of external supplier representatives

Requirements

Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics) Proficient with IT tools Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic) Field Experience EHS knowledge and exposure Product knowledge Railway Safety/Product liability preferred Engineering knowledge preferred Experience in customer contact  Fluent in English Must be able to work nights, weekends, Holidays and rotational shifts

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.


Job Segment: Help Desk, Information Technology, Technical Support, Technology



  • Ottawa, Canada ALSTOM Full time

    Req ID:409223 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...


  • Ottawa, Canada ALSTOM Full time

    As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. Alstom offers a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customised services (maintenance, modernisation), infrastructure, signalling and digital mobility...

  • Warranty troubleshooter 1

    58 minutes ago


    Ottawa, Canada ALSTOM Full time $27

    As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. Alstom offers a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customised services (maintenance, modernisation), infrastructure, signalling and digital mobility solutions. ...


  • Ottawa, Canada Kohltech Windows & Entrance Systems Full time

    Kohltech Windows and Entrance Systems is one of Canada’s largest window and door manufacturers. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech has manufacturing facilities in Nova Scotia, Ontario...

  • Warranty Technician

    1 month ago


    Ottawa, Canada The Minto Group Full time

    **WARRANTY TECHNICIAN** **Location**:Avalon **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership....

  • Warranty Technician

    2 weeks ago


    Ottawa, Canada The Minto Group Full time

    **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great...


  • Ottawa, Canada AAA Canada Full time

    **JOB DESCRIPTION** AAA Canada is looking for a Lead Technician Electrical Bus with experience to join our team. To provide technical support for electric vehicle deployments, oversee service activities, troubleshoot customer issues, and ensure client satisfaction. **Responsibilities** - Support electric vehicle deployments. - Ensure customer satisfaction...


  • Ottawa, Canada OakWood Full time

    OakWood is a fourth-generation family run Design & Build business in Ottawa that is proudly owned and operated by the Liptak family. OakWood specializes in innovatively designed, energy efficient residential and commercial buildings and are all about providing the highest standards of excellence for home renovation and building services in the Ottawa...


  • Ottawa, Ontario, Canada AAA Canada Full time

    Job OverviewAAA Canada seeks a seasoned Lead Electrical Bus Technician to lead our team of skilled technicians in providing top-notch technical support for electric vehicle deployments, ensuring seamless service activities, and delivering exceptional customer satisfaction.About the RoleThis critical position requires an individual with extensive hands-on...


  • Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.The Lead Technician will have the following responsibilities:- Support electric vehicle deployments.- Ensure customer satisfaction for vehicles in and out of warranty- Support the Market Quality Report (MQR) process to address repeat failures and control...

  • Lead Technician

    1 month ago


    Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON. The Lead Technician will have the following responsibilities: Support electric vehicle deployments. Ensure customer satisfaction for vehicles in and out of warranty Support the Market Quality Report (MQR) process to address repeat failures and control...


  • Ottawa, Ontario, Canada CB Canada Full time

    Job Role Summary:The Senior Mobile Device Technician - Apple Specialization will be responsible for diagnosing and resolving technical issues with Apple products, providing exceptional customer service and ensuring timely resolutions.Key Responsibilities:Troubleshoot and repair mobile Apple devices such as iPhone, AirPods, and iPadProvide legendary service...


  • Ottawa, Canada AAA Canada Full time

    JOB DESCRIPTION AAA Canada is looking for a Lead Technician Electrical Bus with experience to join our team. To provide technical support for electric vehicle deployments, oversee service activities, troubleshoot customer issues, and ensure client satisfaction. Responsibilities Support electric vehicle deployments. Ensure customer satisfaction for...


  • Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.The Lead Technician will have the following responsibilities:Support electric vehicle deployments.Ensure customer satisfaction for vehicles in and out of warrantySupport the Market Quality Report (MQR) process to address repeat failures and control warranty...


  • Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.The Lead Technician will have the following responsibilities:- Support electric vehicle deployments.- Ensure customer satisfaction for vehicles in and out of warranty- Support the Market Quality Report (MQR) process to address repeat failures and control...

  • Lead Service Advisor

    6 months ago


    Ottawa, Canada Bushtukah Inc Full time

    At **Bushtukah,** our mission is simple: to provide our customers with quality outdoor gear and unparalleled service to help maximize their enjoyment while participating in their outdoor activities. Providing our customers with a great experience every time they walk through our doors is our goal and our staff make that happen. **Job Title**:Lead Service...

  • Residential Handyman

    6 months ago


    Ottawa, Canada OakWood Full time

    OakWood is a fourth-generation family run Design & Build business in Ottawa that is proudly owned and operated by the Liptak family. OakWood specializes in innovatively designed, energy efficient residential and commercial buildings and are all about providing the highest standards of excellence for home renovation and building services in the Ottawa...


  • Ottawa, Canada OakWood Full time

    OakWood is a fourth-generation family run Design & Build business in Ottawa that is proudly owned and operated by the Liptak family. OakWood specializes in innovatively designed, energy efficient residential and commercial buildings and are all about providing the highest standards of excellence for home renovation and building services in the Ottawa...


  • Ottawa, Canada Armstrong Monitoring Corporation Full time

    **Position Summary**: - Location of work - servicing customer sites in the Ottawa-Gatineau area and internationally. - You will be responsible for maintaining field gas detection instrumentation of all makes and models in a wide variety of environments (e.g. parking garages, manufacturing plants, research labs, etc.). - While most of your work will be...


  • Ottawa, Canada CB Canada Full time

    Join Tbooth wireless, a subsidiary of Glentel. We are proud to be recognized as 2022 Best Place to Work by HR Director Magazine. Are you looking for an extraordinary career in customer service and cell phone repair as an Authorized Repair Technician? Join Tbooth wireless, an exclusive Apple Authorized service provider and national wireless retailer with...