Lead Service Advisor

2 weeks ago

Ottawa, Canada Bushtukah Inc Full time

At **Bushtukah,** our mission is simple: to provide our customers with quality outdoor gear and unparalleled service to help maximize their enjoyment while participating in their outdoor activities. Providing our customers with a great experience every time they walk through our doors is our goal and our staff make that happen.

**Job Title**:Lead Service Writer**

**The Job**:The **Lead Service Writer** supports the Tech Shop at our Westboro location (203 Richmond Road), enabling the team of techs to provide quality work control and excellent customer service. This position reports to the Store Manager and works closely with an awesome retail sales team, Hard Goods Buyer and the Warehouse team.

**Key responsibilities**:

- Accountable to support service outcomes, sales, and performance of the Tech Shop by accurate completion of work orders and timely follow-up with tech shop staff and customers.
- Train all staff to be able to accurately create and maintain work orders.
- Follow established protocols for our routine services and warranty files.
- Provide consistent quality control on work order completion and closely monitor status of work orders and daily targets, completing customer follow-up on a timely basis, initiating special orders on specific bike parts
- Support store sales by selling Bike Parts and Accessories to customers
- Ensure regular communication (ie. status of bike repairs) with the Store Management and Tech team to manage service expectations and monitor work order turnaround time.
- Support the assessment of warranty issues, work order troubleshooting and resolve customer concerns/ complaints efficiently, effectively and tactfully, as well as mentoring and modeling consistent customer service standards.
- Liaise with vendors and customers to follow warranty issues to resolution
- Work to support the inventory of parts and supplies to efficiently service our customers in the Tech Shop by offering feedback to the Tech Shop Manager
- Be aware of competition (ie. prices of services, turnaround times for services, etc )
- Maintain a clean, safe and organized work area and adheres to safety procedures/policies to maximize the customer experience and safety of all staff and customers.
- Share your passion for our cycling products and the sport.
- Proactively maintain skills and knowledge and provide feedback for continuous improvement.

To be successful in this role, you’ll need to:

- Strong technical and industry knowledge.
- Service Writing experience would be an asset.
- Knowledge of Ascend POS system would be an asset.
- Nordic ski and Snowshoe product knowledge is an asset.
- Exceptional customer service skills
- Proven excellent communication, organization and leadership skills
- Manage your time and meet deadlines.
- Versatility to work at the tech shop counter and on the sales floor.
- Bilingual (French & English) is an asset
- Have a passion for cycling and bikes.
- Enjoy helping people and solving problems.
- Look for ways to strive for continuous improvement provide feedback and collaborate with the team.
- Flexibility to work weekdays, evenings and weekends.
- At Bushtukah, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation. _

**Salary**: $16.75-$19.00 per hour

**Benefits**:

- RRSP match

Work Location: In person

  • Automotive Service Advisor

    4 weeks ago

    Ottawa, Canada Midas Auto Service Experts (Ottawa) Full time

    **Automotive Service Advisor** **Midas Ottawa Is Hiring!** At **Midas, **we take pride in what we do and stand behind our work. We are now looking for someone with great communication and customer service skills, a positive attitude, and a strong work ethic to join our team in Ottawa. Experience with automotive service or parts counter is...

  • Automotive Service Advisor

    2 days ago

    Ottawa, Canada Midas Auto Service Experts (Ottawa) Full time

    **Automotive Service Advisor** **Midas Ottawa Is Hiring!** At **Midas, **we take pride in what we do and stand behind our work. We are now looking for someone with great communication and customer service skills, a positive attitude, and a strong work ethic to join our team in Ottawa. Experience with automotive service or parts counter is...

  • Service Advisor

    1 week ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Experienced Service Advisors Required:***Myers Kanata Hyundai - located in the Palladium Auto Park - is looking for a qualified, highly motivated individual to join our fast paces service department as a Service Advisor.Tasks include, but are not limited to:Advising customers on the care of their vehicles and the value of maintaining their vehicles...

  • Service Advisor

    1 month ago

    Ottawa, Canada Donnelly Ford Lincoln Full time

    The Donnelly Automotive Group prides itself on its positive and supportive atmosphere. Join a long term and reputable dealership focused on providing exceptional guest services and developing successful team members.Why join our team?Industry leading compensation, commensurate with experience, that includes salary plus bonusesCompetitive benefits package...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada AutoCanada Inc. Full time

    **Service Advisor** **Hunt Club Nissan** **Nepean ON** Are you looking to drive your career forward? We are looking for an experienced Service Advisor to join our growing team! You will play a key role in curating the service experience for our valued customers who service their vehicles at our dealership. Your love of cars & dealing with the public...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada AutoCanada Inc. Full time

    **Service Advisor** **417 Nissan** **Gloucester, ON** We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! 417 Nissan** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...

  • Automotive Service Advisor

    4 weeks ago

    Ottawa, Canada Myers Kanata Hyundai Full time

    **Experienced Service Advisors Required** **Myers Kanata Hyundai** - located in the Palladium Auto Park - is looking for a qualified, highly motivated individual to join our fast paces service department as a **Service Advisor.** **We offer**: - Competitive wages and benefits packages - A supportive environment - Opportunities to grow within the...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada AutoCanada Inc. Full time

    **Service Advisor** **Hunt Club Nissan** **Ottawa, ON** We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! Northland Nissan** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for...

  • Service Advisor

    1 week ago

    Ottawa, Ontario, Canada AutoCanada Inc. Full time

    Service AdvisorHunt Club NissanNepean ONAre you looking to drive your career forward?We are looking for an experienced Service Advisor to join our growing team You will play a key role in curating the service experience for our valued customers who service their vehicles at our dealership. Your love of cars & dealing with the public coupled with your...

  • Service Advisor

    1 week ago

    Ottawa, Canada Otto's Subaru Full time

    If you are looking to **ADVANCE** your career in a **POSITIVE**, fast-paced and **SUPPORTIVE** environment, this opportunity may be right for you. Otto’s Group is the National Capital Region’s premier automotive group. Our team is driven by the legacy of Otto Koller, instilling a 50-year passion for client care and the most dependable vehicles on the...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada Carling Motors Full time

    **Carling Motors is currently looking to hire a Service Advisor to join its Service Team!** The Service Advisor must promote the sale of the dealership parts and labor by building positive relationships with customers. They are responsible for providing solutions to the customer's automotive problems and making recommendations regarding maintenance and...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada Carling Mazda Full time

    **Carling Mazda is currently looking to hire a Service Advisor to join our team!** The Service Advisor must promote the sale of dealership parts and labor by building positive relationships with customers. They are responsible for providing solutions to the customer's automotive problems and making recommendations regarding maintenance and long-term...

  • Customer Service Advisor

    2 weeks ago

    Ottawa, Canada Purewater Full time

    Purewater is Ottawa’s leading specialist in the service and maintenance of pools, hot tubs, and billiard tables, providing years of expertise and quality customer service. Purewater offers one of the largest selections of games tables, darts, chemicals, and parts. As a Purewater employee, you are a partner in our company's success. You will be a part of a...

  • Service Advisor

    2 weeks ago

    Ottawa, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at 417 Nissan! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is...

  • Service Advisor

    1 week ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Service Advisor Required:Myers Infiniti - located at 394 West Hunt Club Rd - is looking for a qualified individual to join our team as a Service Advisor.Are you looking for a change?Are you an advocate for premium vehicle servicing?Do you want to share your experience with premier customer service, and get compensated well for it?Take your career to the next...

  • Service Advisor

    1 week ago

    Ottawa, Ontario, Canada Otto's Subaru Full time

    If you are looking to ADVANCE your career in a POSITIVE, fast-paced and SUPPORTIVE environment, this opportunity may be right for you.Otto's Group is the National Capital Region's premier automotive group. Our team is driven by the legacy of Otto Koller, instilling a 50-year passion for client care and the most dependable vehicles on the road. We are...

  • Service Advisor

    3 weeks ago

    Ottawa, Canada Belair Lexus Full time

    **Job Overview** We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their satisfaction with our automotive repair services. This is an excellent opportunity for someone with...

  • Service Advisor

    5 days ago

    Ottawa, Canada Belair Lexus Full time

    **Job Overview** We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their satisfaction with our automotive repair services. This is an excellent opportunity for someone with...

  • Various Positions: Advisors, Associates, Analysts, Leads and Senior Advisors

    1 month ago

    Ottawa, Canada Statistics Canada Full time

    Various Positions: Advisors, Associates, Analysts, Leads and Senior Advisors Reference number: CRI23J-- Selection process number: 23-CIHR-EA- Canadian Institutes of Health Research Ottawa (Ontario) EC-05, EC-06, IS-04, IS-05, IS-06, PM-06 $87, to $, (GR10 & GR11 - per annum with eligibility for performance pay - under review, last updated in...

  • Service Advisor

    1 week ago

    Ottawa, Ontario, Canada AutoCanada Inc. Full time

    AutoCanada, the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Automotive Service Advisor to work at 417 Nissan This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across...