Lead Technician Electrical Bus

2 months ago

Ottawa, Canada AAA Canada Full time

JOB DESCRIPTION

AAA Canada is looking for a Lead Technician Electrical Bus with experience to join our team. To provide technical support for electric vehicle deployments, oversee service activities, troubleshoot customer issues, and ensure client satisfaction.

Responsibilities

Support electric vehicle deployments. Ensure customer satisfaction for vehicles in and out of warranty Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data Performing critical maintenance and repairs as needed and ensured service continuity. You will also specialize in troubleshooting technical problems customers have with their product or service Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement Investigate root cause and develop countermeasures for repeat failures Analyze Mean Distance Between Failure data and issue reliability reports for the customer Support with fleet wide campaign activities Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available Find viable commercial and technical solutions to ensure client satisfaction Act as liaison with the internal teams to resolve customer issues Be on-call during weekends and evenings Safeguard organizational and personal information confidentially Respect and enforce the policies, rules and values of the company. Foster teamwork and improved communication

Skills and qualifications

College diploma in Avionics Technician 5 to 10 years of hands on and technical experience in the automotive industry (Car, Trucks, Buses, etc..) Preferably a bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience Ability to communicate globally across all levels of the organization, and with customers and other stakeholders Excellent analytical skills, strong customer focus and a positive attitude are key requirements. Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset. Independence and resourcefulness Confident and effective decision-maker Strong facilitation and conflict resolution skills Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel Based on client site and frequent travel to suppliers and factory facilities. Bilingualism (French - English) in speaking and writing is an important asset for communication in the multilingual environment of the client site and technical documentation

Required experience

Previous experience in a similar role, preferably in the manufacturing or industrial sector.

Advantages and benefits

Permanent employment offering stability and security. Access to AAA Academy for ongoing professional development. Use of high performance and quality equipment. Sick days to ensure your well-being. Comprehensive group insurance program. Opportunities for career development and professional growth. Stimulating work environment with major projects in the aerospace, ground transportation and defense sectors. Health and wellness program.

Start an exciting adventure with AAA Canada, where every application opens the door to new possibilities. We don't just look at your resume; we're interested in the person behind it, your unique strengths, your passions and your potential for excellence.

Apply now, and let's see how your talents and aspirations fit with our vision and the work we do

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