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Operations Manager

4 months ago

Vancouver, Canada GN Group Full time

Why work for Audigy?

Everyone who works at Audigy has a direct impact on the company and the people we work with. Our mission is to help our clients and their employees achieve their personal, professional, and financial goals through their business. Our passion is helping others realize their potential, and our success is achieved by helping others achieve a higher level of success.

CULTURE:  
We are looking for someone who is willing — nay, eager — to be an active participant in a professional and people-first culture. As a member of the Strategic Business Unit (SBU) at Audigy , we’re looking for someone who demonstrates the traits and core values we hold in high regard:

Be a Partner: Always be a team player;

Be a Leader: Embrace and overcome adversity; and

Be Committed: Always have a strategy and plan.

We are looking for someone with exceptional dedication to delivering to our clients (members) the best experience and highest-quality work, and who fosters and thrives in generous-spirited collaboration and teamwork. On this team — whether we succeed or learn how to do it better next time — we do it together.

OPERATIONS MANAGER POSITION OVERVIEW:

The Operations Manager is responsible for coaching small-business owners through evidence-based strategic business platforms while perpetuating growth in their businesses. By establishing a high level of trust and cultivating relationships, you are executing business-development plans with account management and solutions-selling. The Operations Manager sets measurable goals for your team and clients while ensuring Audigy’s brand image is maintained, preserved, and enhanced through new and existing clients’ market shares.

Medical/dental/vision 401(K) w/company match Parental/family leave w/transition back to work Hybrid work environment Generous PTO and paid holidays Free gym membership Daycare flexible spending account Education reimbursement Hearing instrument benefit

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicate, track, measure performance; coach clients (members) and cross-functional teams (Strategic Business Unit, or SBU) to achieve targets and goals Update data, coordinate with SBU partners as necessary Provide consulting, coordination, and/or delivery of services related to Professional Development, Human Resources, IT, and Business Development Create and deliver member-centered solutions through presentations, KPI analysis, and a consultative approach Prepare and execute organizational strategies, policies, and practices for members that take into consideration both short- and long-term goals Act as project manager for member on various activities Establish multiple-level contacts within members’ businesses by presenting to, consulting with, and cultivating relationships at all levels Work collaboratively with SBU and Shared Services teams Consult with SBU team, Operations Manager cohort, and SBU Regional Directors to expand membership communication tools that provide effective notice of the need for contingency plans and/or corrective action before a situation becomes reactive Responsible for directly and indirectly interacting with SBU team and membership base to improve all systems and processes that drive the financial success of the members’ businesses Responsible for sending or ensuring call agendas, reports, and action plans before calls

DESIRED QUALIFICATIONS:

Experience working with and an understanding of financial modeling and budgeting Excellent communication skills Demonstrated strong analytical skills and strategic perspective

Required Education:

Bachelor’s degree in business, finance, or related field

WORKING ENVIRONMENT:

Hybrid work environmentWork in-office required minimum two times per week

Travel Required:

Up to 25%

PHYSICAL DEMANDS:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Equal Opportunity Employer   

Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View and its . 

Disability Accommodation  

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. 

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