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IT Project Advisor

2 months ago

Vancouver, British Columbia, Canada Push Operations Full time
About the Role

We are seeking a highly skilled Implementation Specialist to join our growing Customer Success team at Push Operations. As an Implementation Specialist, you will play a critical role in ensuring our clients have a seamless and successful launch experience.

Key Responsibilities
  • Conduct multiple training sessions with up to 5 different clients daily, providing exceptional service and value to each client.
  • Investigate and/or escalate customers' technical issues and ensure their resolution.
  • Collaborate with Project Coordinators, Data Migration Specialists, Sales, Support, and the Payments team to ensure a successful launch experience.
  • Work closely with Product to provide customer feedback and help build a high-impact product for our customers.
Requirements
  • 4+ years of customer onboarding/implementation experience at a tech company.
  • Excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities.
  • Ability to translate difficult technical concepts into simple, digestible language.
  • Fluency in the English language.
About Us

At Push Operations, we aim to create a supportive environment that fosters your passion for work and keeps you energized and happy. We celebrate diversity and promote equal opportunity.

Check out our About Us video to learn more about our company culture and values.