Product Manager, Group Benefits Health

6 months ago

Waterloo, Canada Manulife Full time

Job Description

The Manager, Product (Health & Dental Benefits) is responsible for developing sound product strategies to support growth objectives and distinguish Manulife as the world-class service provider in the Group Benefits industry. Developing, monitoring, and refining long term strategies for key product portfolios to achieve sustained capabilities, differentiation, and value to Group Benefits plan sponsors and members.

Working in close collaboration with Marketing, Distribution, Pricing, Operations and Technology teams, the Manager will build out innovative go to market strategies to drive the growth of these products. Additionally, the Manager will actively explore new opportunities to address emerging customer needs. This role plays a crucial role in advancing our healthcare and digital transformation strategy and ambition.

Responsibilities:

I ndividual Accountabilities

Participate and support the development and launch of new products and services, and act as subject matter expert for existing products Leverage industry knowledge and research to improve the competitiveness of product offerings Lead cross-functional core teams in product development initiatives, ensuring that projects are implemented according to plan and that any issues are resolved promptly and optimally Drive projects to completion; help the business make key decisions in a timely manner; seek consensus Establish and maintain a KPI reporting framework to track sales performance and utilization to ensure targets are met and draw actionable insights from data Utilize market research to help influence major product development decisions Work with team members to synthesize feedback and build a prioritized roadmap that considers growth and retention Evaluate industry trends, regulatory changes and driven environment Answer inquiries from both internal and external collaborators – to ensure partners and clients understand the product offerings, features, and governance.

Shared Responsibilities:

Contribute to RFPs and/or participate in finalist presentation Engage team members to develop product stories that appeal to the market while maintaining the financial characteristics that support the company Partner with pricing and other impacted collaborators to ensure profitable product model Support relationships with key business partners, while ensuring needs are aligned to business goals

Job Requirements:

Develop and articulate the product strategy, which includes research, business casing, product development, execution and measurement Lead product performance and adapt to changing market needs. Partner with marketing and distribution leaders in the development of go-to-market strategies and plans Analyze data and draw insights to build recommendations to support business decisions

Competencies:

6-7 years of related experience, including go-to-market strategy, or comparable. University degree or equivalent experience. MBA, GBA and/or CEBS designation or other related business-oriented education would be an asset. Experience within the health business and/or service sector is preferred. Confidence, maturity and credibility to present to Senior Executive leadership and business unit leadership teams Strong analytical capabilities, comfortable with quantitative & financial analysis. High level of conceptual skills and an ability to operate strategically Strong communication skills, including ability to translate complex technical issues into fundamental concepts Strong relationship-building skills to build effective working relationships with business unit leaders Highly developed financial competence and business orientation Ability to work across a sophisticated environment – both internally and externally to lead teams with multiple mandates and differing value drivers High level of self-motivation and keen sense of 'owning' and delivering on project deliverables Willingness to travel as the need arises

Decision Authorities:

Implement product strategies and plans for GB organization Lead risk within the product portfolio Management of multiple projects simultaneously in a fast-paced environment with increased complexity to Group Benefits products and increased inter dependency between products and services  Balance strategic, tactical and operational issues while ensuring consistent standards in quality and delivery of product offerings

Working Conditions:

Hybrid work out of Waterloo, Halifax, Montreal or Toronto office required

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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