Business Analyst, Group Benefits

6 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Join our Group Benefits Strategy & Portfolio Management team

**How will you contribute?
You will collaborate with Product/Business Owners, and Developers, to analyze a business need, explore, and identify the best technology solutions, and help to make that solution a reality

**Your responsibilities would include**:

- Using your analytical skills and critical thinking to ask questions, understand business needs, and ultimately bring order and precision to scope of work to be delivered.
- Uncovering and understanding current business processes and conducting workflow analysis and documentation.
- Research business and user problems while working closely with Group Benefits’ business and IT Partners to evaluate and validate proposed solutions for a variety of initiatives such as service quality and/or efficiency enhancements and/or the implementation of new products and technologies.
- Developing and detailing business requirement documents and specifications so that all partners have a clear and consistent understanding of the proposed solution.
- Perform the analytical work to refine requirements such as customer journey mapping, identifying epics/user stories, process mapping, acceptance criteria, decision tables, business rules, and test cases - to convey requirements clearly and accurately and ensure a successful implementation.
- Actively participating in an agile environment involving team members with varying degrees of expertise and specialization.
- Adapting quickly to changing priorities and timelines while keeping business needs in focus.
- Lead meetings and present written information to teams and business partners. Identify efficiencies within the team with a continual focus on process improvement.

**Qualifications**:

- Bachelor’s degree or equivalent experience in Business/Computer Science preferred.
- 2+ years of progressive business analysis experience.
- Solid, hands-on experience in writing business requirements/user stories.
- Understanding of software/digital channel products and related project management/delivery lifecycles.
- Strong organization, communication, and interpersonal skills.
- Ability to cultivate relationships with key partners presenting a broad range of functions and levels.
- Adaptable, flexible, and comfortable working in a fast paced, dynamic business environment with a positive can-do demeanor.
- Agile/SAFe knowledge and JIRA/Confluence experience is an asset.

**What can we offer?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment**:
**Values-first culture**
We lead with our Values every day and bring them to life together.

**Boundless opportunity**
We create opportunities to learn and grow at every stage of your career.

**Continuous innovation**
We invite you to help redefine the future of financial services.

**Delivering the promise of Diversity, Equity and Inclusion**
We foster an inclusive workplace where everyone thrives.

**Championing Corporate Citizenship**
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is

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