Manager, Group Administration

3 months ago

Waterloo, Canada Equitable CA Full time

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Manager, Group Administration
**Reports To**: Director, Group Administration and Enablement
**Department**: Group Claims
**Term**: Permanent Full-Time
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
**The Opportunity**: If you love helping and leading people and have a passion for developing highly productive and effective teams, you’d be a great fit for our team. We’re looking for an experienced Manager, Group Benefits Administration to join Equitable.
In this role, you’ll be crucial to the success and productivity of the team. You’ll provide direction, support, and motivate your team. You’ll identify new ways of serving our clients, identify process improvement opportunities and represent the department in future initiatives.
This is an excellent opportunity to see why we’ve been awarded one of the Waterloo Area and Southwestern Ontario’s Top Employer and why we’ve continuously been selected as an exceptional workplace in the community
**What you will be doing**:

- Lead the Group Benefits Administration team in partnership with two other managers, which includes Plan Member administration, Billing, Medical Underwriting, Client Service and Web Support for Plan Members, Plan Administrators and Advisors, Third Party Administration Support, and administration of our myFlex product.
- Accountable for people leadership and process effectiveness (including supporting technology)
- Develop and establish strategies and plans for the Group Benefits Administration team to meet department, divisional and corporate goals
- Own the Plan Administrator web site and ensure it continues to evolve in line with customer needs and expectations as well as competitor developments.
- Oversees client support for all three group websites: plan administrator, plan member and advisor
- Prepare a department budget and manage against it with a focus on reducing unit costs while meeting service deliverables
- Develop and implement training programs for new and existing staff and support quality audits to ensure Group Benefits Administration team members meet quality standards
- Ensure compliance with corporate and external policies and oversee the development and administration of the Group Benefits Administration area’s policies and procedures to ensure compliance with applicable laws, regulations and guidelines (i.e. privacy legislation, employment laws, CLHIA guidelines)
- Recruit and develop a professional team capable of providing consistently high levels of quality service. Ensure team members have annual scorecards with appropriate goals, coach team members for day-to-day performance as well as development, conduct performance reviews, and address performance issues
- Resolve escalated client issues

**What you will bring**:

- Post secondary education or equivalent combination of education and work experience
- At least 3+ years relevant management experience in a service-related field
- Sound understanding of insurance principles and group contracts, and the ability to balance client requests and risk management
- Excellent leadership skills, including the ability to foster teamwork and collaboration, and the ability to work effectively with people at all levels, both internally and externally
- Strong people management abilities, skilled in mentoring and coaching staff in a highly demanding, fast-paced environment
- Excellent organizational, time-management, analytical, decision-making, and verbal and written communication skills

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to provide two professional r

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