Business Systems Analyst, Group Benefits

6 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Join our Group Benefits Technology Team**

Collaborate with a highly skilled team of software engineers, data engineers, quality engineers, business testers, and product owners. The learning and growing opportunity is limitless and you will play a key role in the success of our team.

**How will you create impact?**

By bridging the gap between business and tech you will be a key player in ensuring we are effectively delivering on the requirements from collaborators.

In this position, you will be accountable for the following:

- Conducting meetings, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.
- Drafting high-level designs that guide the generation of technical stories and estimation of delivery timing.
- Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.
- Organizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.
- Collaborating with product, other analysts, engineers, architects, and other team members to capture and create artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.
- Coordinate ongoing service, maintenance/ post implementation.
- Prioritizing tasks for multiple concurrent initiatives for yourself and others.
- Performing functional testing to identify and retest defects to ensure successful completion.
- Working with team members to analyze and identify root cause of system defects.
- Finding opportunities for optimizing system effectiveness, as well as refining and adapting our agile processes to deliver changes more efficiently.
- Building and maintaining an organized repository of system documentation.
- Support and participate in end to end testing.

**What we are looking for**
- 2 to 3 years+ Business Systems Analyst experience
- Must have SQL and some knowledge some of reading code
- Experience within Financial Services or Insurance industries
- Technical experience especially on back-end, enough to easily connect with developers
- Clear communication and writing skills
- Strong handle on Agile and Scrum methodologies
- Ability to absorb information quickly and translate requirements to a plan
- Strong opinions and an aim to push things forward
- Ability to adapt to changes in direction of the company and team
- Bonus: Ability read JavaScript and C# code

**What can we offer?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**:
**Values-first culture**
We lead with our Values every day and bring them to life together.

**Boundless opportunity**
We create opportunities to learn and grow at every stage of your career.

**Continuous innovation**
We invite you to help redefine the future of financial services.

**Delivering the promise of Diversity, Equity and Inclusion**
We foster an inclusive workplace where everyone thrives.

**Championing Corporate Citizenship**
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New

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