Client Care Representative

Found in: Talent CA C2 - 1 week ago

Calgary, Canada Rogers Insurance Ltd. Full time

 

Sharp Insurance is passionate about being an industry trailblazer.

 

If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group of Companies encompass a broad range of career opportunities. From Insurance Brokers to Business Development Managers, the sky is the limit to unlock your potential. We also have a fantastic company culture with lots of fun social events. 

 

When you join Sharp Insurance, you’re really joining a family . 

 

 

Client Care Representative

 

Sharp Insurance one of Alberta's fastest growing insurance brokerage. We are a dynamic team committed to excellence and growth and are one of the most innovative brokerages on the market. We are the first independent brokerage in Alberta to offer an iPhone application for our clients to manage their policies and submit claims. We believe in Corporate Social Responsibility and work with, and engage many Not for Profits as well as strive to maintain a paperless environment to cut back on paper usage.

 

Think insurance is boring? Think again. We’ve reimagined what an office should be.  Our office space already kicks ass, but we still added a few perks:

 

  • Ping-pong  (for exercise)
  • Craft soda on tap (on Thursday’s we add ice cream=floats)
  • Massage chairs (the super-deluxe good ones)
  • Dog friendly office

 

LOCATION AND STATUS

  • Calgary, AB
  • Full-time

 

JOB DESCRIPTION

Your knowledge and experience in personal lines insurance combined with your dedication to top notch customer service are the keys to success in the role of Client Care Representative.  This call-center based role is fast-paced and responsible for assisting our personal lines clients by servicing their needs including policy changes, claims reporting and advocacy, reviewing existing renewals, file reviews, cross-selling products and working closely with the sales team.

 

QUALIFICATIONS

  • 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products; would be considered an asset
  • Call-center experience would be considered an asset;
  • Alberta Level 1 General Insurance License

 

COMPETENCIES

  • High degree of professionalism and integrity;
  • Committed to excellence in customer service and builds strong relationships with clients;
  • Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast, accurate typing skills;
  • Demonstrated accountability and reliability in the quality and timeliness of work;
  • Flexible and adaptable with proven problem-solving skills;
  • Works well within a team and independently;
  • Critical thinker with attention to details.

 

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