Client Care Coordinator
3 weeks ago
**JOB DESCRIPTION**:
The client care co-ordinator is responsible for all client administration and co-ordination for the duration of the client’s stay in an outpatient program. This role includes working co-operatively with clients, counsellors, admissions team members and program managers. It requires strong organizational skills, communications skills, and an ability to manage deadlines.
**JOB FUNCTION AND DUTIES**:
- Manage the intake of clients including creating client files, registering them for groups, assigning a primary counsellor and reviewing program policies and procedures
- Register and maintain client files in both our EMR and our video counselling platform
- Ensure clinicians in are completing outcome measurement, progress reporting and discharge summaries in a timely matter
- Work co-operatively with admissions counsellors, clinicians, finance team members, support counsellors and management to triage and support administrative requests from clients
- Work closely with admissions counsellors and corporate care specialists to ensure timely admission of clients into programs
- Work with clients to transition them to other programs as needed.
- Triage client complaints to the appropriate manager
- Manage online group and individual schedule for assigned programs; updating facilitators and cancelling sessions as needed
- Cover administrative duties for other programs during vacations, sick leave, etc.
- Other duties, as assigned.
**EDUCATION**:
- Post-secondary education or relevant experience
- Experience medical or mental health administration an asset
**SKILLS**:
- 2 years' experience in an administrative role
- Experience with Electronic Medical Records systems
- Strong organizational and time-management skills
- Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint)
- Detail-oriented
- Strong customer service skills
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