Customer Care Representative
2 weeks ago
We are currently recruiting for a **Customer Care Representative** to join our team. This role has a **hybrid work arrangement**, required to work on site in our **Calgary office** with flexibility to work from home a few days a week.
**YOUR ROLE**
**YOUR IMPACT**
- Answer phone calls and assist members and providers with claims/coverage inquiries
- Assist members with claim inquiries
- Process health and dental claims
- Filing correspondence and claims
- Other duties as required
**THIS IS YOU**
- Completed or close to completion post secondary education
- Strong data-entry skills with number pad familiarity
- Experience using Microsoft Office
- Excellent customer service with the ability to communicate professionally and proficiently - oral and written along with good listening skills
- Above average organizational and planning skills
- Able to handle a fast-paced and repetitive workload
- Able to handle difficult calls from members and providers
- Able to audit claims (self and team members)
**THIS IS NICE**
- 1-2 years of Call Centre, medical or group benefits experience an asset
- Training in business writing an asset
- Fluent in any other language
**EMPLOYEE PERKS**
- Comprehensive benefits package that focuses on your health and wellness
- Our company-wide vacation policy guarantees a minimum of 3 weeks’ vacation
- Flex days to help you achieve that work-life balance
- Access to GroupSource employee wellness activities
- Employer matching RRSP program after one year
- For over 40-years, GroupSource has provided Canadian organizations with comprehensive, yet affordable employee group benefit plans. As a Third-Party Administrator (TPA), we not only help design an employee benefit plan that fits company's specific needs, we also act as a plan administrator, service department and claims manager for each of our client companies._
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