Specialist - Customer Service

3 days ago

CentreduQuébecEst SaintValère, Canada Ebgo Vélos électriques Full time
About Distrik
Founded in 2013, Distrik is a family business based in Victoriaville that designs, manufactures and distributes electric bicycles under the Ebgo and Ebze brands — brands that to this day total more than 40,000 units in circulation across the country.
On a strong and sustained growth path, its mission is to develop and market attractive, affordable and enjoyable e-bikes, designed to help accelerate and achieve the democratization and electrification of active mobility.
As such, joining Distrik is the opportunity to be part of a team dedicated to doing its share for the health of our planet, as well as the people that live on it.
Responsibilities
The Director of Customer Service is at the heart of our activities. Through reliability, responsiveness, efficiency and passion for helping people out, day in and day out, the individual we’re looking for knows how to get the best out of a team eager to put the satisfaction of our customers at the forefront of reputation.
More specifically, your tasks will be:
Primary lead for incoming customer service calls and emails, English and French
Working closely with the social media team on everything related to customer service
Maintaining sound management of processes and people working directly or indirectly in your team
Keeping the claim and complaint register up to date
Meeting performance indicators and carry out regular follow-ups
Proposing optimizations to improve volume of service calls or improve product reliability
Supporting the sales and events team as needed
Performing all other related tasks in improving the customer experience
Your main objective? Contribute to the continuing improvement of a customer-service driven company, by positively impacting its practices and people through your entrepreneurial spirit, team-oriented attitude and day-to-day operational aptitudes.
Qualifications
If the description below sounds familiar, we need to talk
3 years of experience in a similar position, or requiring similar skills
Knowledge of the cycling industry, or the retail and e-comm environment
Ability to communicate in French and English, both orally and in writing
Mastery of the Office suite and the Google suite
Sales or management technique (an asset)
You like dogs (because Pepto and Romeo are already excited to meet you)
What we have to offer
A full-time, permanent position at our Victoriaville office
Work schedule adapted to our common needs
Opportunity for progression and professional development
Collective RRSP to which the company contributes
Exciting projects and responsibilities that match your expectations
Advantageous group insurance with employer contribution (disability, life and paramedical care)
A family-oriented business that cares for its people
Salary: based on experience

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