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Customer Service Representative

2 months ago

Centreduquébecest saintvalère, Canada Home Depot of Canada Inc. Full time

Job Overview:

As a Sales Associate at Home Depot of Canada Inc., you will play a key role in providing exceptional customer service by actively seeking out customers to assess their needs and provide assistance. You will work in cooperation with your supervisors and other sales associates in various departments, including Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal, and Tool Rental.

Key Responsibilities:

  • Ask open-ended questions to determine customer needs and level of expertise
  • Describe features and benefits of merchandise
  • Explain the steps needed to complete projects and the products required
  • Maintain the in-stock condition of assigned areas, ensuring they are clean and safe
  • Perform heavy lifting, bending, kneeling, and standing for extended periods
  • Pick, organize, and verify orders for delivery or pick-up
  • Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders, and notify customers when product is ready for pick-up

Preferred Qualifications:

  • Ability to work a flexible schedule, including evenings and weekends
  • Experience in a fast-paced customer service environment
  • Experience working in a sales-driven environment is an asset
  • Excellent communication and reading skills
  • Excellent decision-making ability and problem-solving skills
  • Trade experience is an asset
  • Proficiency with computers
  • Detail-oriented