Sales Customer Service Manager

Cleese Catering is a Toronto-based, full-service corporate and event catering company specializing in corporate catering programs, office dining, and large-scale events. We work with corporate offices, professional services firms, venues, and private clients, delivering high-quality food and reliable execution at every level. All menus are prepared fresh in-house with a strong focus on consistency, presentation, and flavour. From daily corporate lunches to high-volume events and premium experiences, Cleese Catering operates in a fast-paced, high-expectation environment where details matter. We value accountability, clear communication, and operational discipline, and we are a growing company looking for sales leadership that can scale with us. Sales and Customer Service Manager Role Summary Drive new revenue across corporate and event catering Manage and grow existing catering accounts Deliver high-level customer service from inquiry through execution Bring a proven background in catering sales and account management Retain clients, grow spend, and manage multiple active accounts This is a performance-driven role focused on results Core Responsibilities Sales and Business Development Drive new corporate, event, and recurring catering revenue Bring an existing book of catering clients or build one quickly Prospect corporate offices, office managers, executive assistants, planners, venues, and agencies Prepare proposals, estimates, menus, and tastings Close deals within approved pricing and margin targets Identify upsell and cross-sell opportunities Account Management, Catering-Specific Own and manage assigned catering accounts end to end Act as the long-term relationship manager, not just the closer Manage recurring corporate catering programs and repeat clients Understand client budgets, preferences, dietary needs, and service expectations Recommend seasonal menus, rotations, and new offerings Monitor account performance and client satisfaction Drive account growth and prevent client churn Customer Service and Client Experience Serve as the main point of contact for key accounts and major events Manage changes, revisions, and last‑minute requests professionally Resolve issues quickly while protecting margins and operations Maintain clear, consistent communication with clients Internal Coordination and Execution Translate client needs into clear, executable event briefs Coordinate with the Executive Chef, kitchen team, and operations Ensure accuracy in headcounts, timing, dietary requirements, rentals, and staffing Confirm final details and client approvals before execution Revenue and Performance Accountability Meet or exceed monthly and annual sales targets Manage and grow revenue across assigned accounts Track pipeline, bookings, renewals, and repeat business Provide forecasts and sales reporting Identify pricing, packaging, and retention opportunities Required Experience and Skills Proven experience in catering sales and account management Ability to manage multiple active catering accounts Strong understanding of catering operations and logistics Experience with recurring corporate catering programs Strong negotiation and closing skills Clear written and verbal communication High level of organization and accountability Comfortable working under pressure Personality Fit Ownership mindset with minimal supervision Sales-driven but operationally realistic Respect for kitchen workflows and execution limits Comfortable being accountable for revenue and client satisfaction Compensation Structure Base salary plus commission Commission tied to new business, account growth, and retention Clear targets with strong upside for high performers #J-18808-Ljbffr