Sales Customer Service Manager

Cleese Catering is looking for

• Sales and Customer Service Manager

Cleese Catering is a Toronto-based, full-service corporate and event catering company specializing in corporate catering programs, office dining, and large-scale events. We work with corporate offices, professional services firms, venues, and private clients, delivering high-quality food and reliable execution at every level. All menus are prepared fresh in-house with a strong focus on consistency, presentation, and flavour. From daily corporate lunches to high-volume events and premium experiences, Cleese Catering operates in a fast-paced, high-expectation environment where details matter. We value accountability, clear communication, and operational discipline, and we are a growing company looking for sales leadership that can scale with us.

Role Summary

• Drive new revenue across corporate and event catering

• Manage and grow existing catering accounts

• Deliver high-level customer service from inquiry through execution

• Bring a proven background in catering sales and account management

• Retain clients, grow spend, and manage multiple active accounts

• This is a performance-driven role focused on results

Core Responsibilities

Sales and Business Development

• Drive new corporate, event, and recurring catering revenue

• Bring an existing book of catering clients or build one quickly

• Prospect corporate offices, office managers, executive assistants, planners, venues, and agencies

• Prepare proposals, estimates, menus, and tastings

• Close deals within approved pricing and margin targets

• Identify upsell and cross-sell opportunities

Account Management, Catering-Specific

• Own and manage assigned catering accounts end to end

• Act as the long-term relationship manager, not just the closer

• Manage recurring corporate catering programs and repeat clients

• Understand client budgets, preferences, dietary needs, and service expectations

• Recommend seasonal menus, rotations, and new offerings

• Monitor account performance and client satisfaction

• Drive account growth and prevent client churn

Customer Service and Client Experience

• Serve as the main point of contact for key accounts and major events

• Manage changes, revisions, and last-minute requests professionally

• Resolve issues quickly while protecting margins and operations

• Maintain clear, consistent communication with clients

Internal Coordination and Execution

• Translate client needs into clear, executable event briefs

• Coordinate with the Executive Chef, kitchen team, and operations

• Ensure accuracy in headcounts, timing, dietary requirements, rentals, and staffing

• Confirm final details and client approvals before execution

Revenue and Performance Accountability

• Meet or exceed monthly and annual sales targets

• Manage and grow revenue across assigned accounts

• Track pipeline, bookings, renewals, and repeat business

• Provide forecasts and sales reporting

• Identify pricing, packaging, and retention opportunities

Required Experience and Skills

• Proven experience in catering sales and account management

• Ability to manage multiple active catering accounts

• Strong understanding of catering operations and logistics

• Experience with recurring corporate catering programs

• Strong negotiation and closing skills

• Clear written and verbal communication

• High level of organization and accountability

• Comfortable working under pressure

Personality Fit

• Ownership mindset with minimal supervision

• Sales-driven but operationally realistic

• Respect for kitchen workflows and execution limits

• Comfortable being accountable for revenue and client satisfaction

• Long-term relationship focus

Compensation Structure

• Base salary plus commission

• Commission tied to new business, account growth, and retention

• Clear targets with strong upside for high performers