Sales & Customer Service Manager

1 week ago


Toronto, Canada Oppein Cabinetry Full time

**About Us**:
Oppein is the world's largest custom cabinetry manufacturer, providing RTA and full-home cabinetry solutions across the globe. We’re expanding our presence in Canada and are looking for a results-driven **Sales & Customer Service Manager** to lead both our B2B sales and CSR teams at our Etobicoke location.

Key Responsibilities:

- Manage and support a growing **B2B sales team** working with dealers and trade clients
- Supervise the **Customer Service** team to ensure accurate and timely order processing
- Track and drive performance through **KPI management** across both departments
- Resolve escalations and maintain high standards for dealer satisfaction
- Train, coach, and help grow the team to meet monthly sales and service goals

Qualifications:

- Minimum **5 years of experience** in sales or customer service leadership roles
- Background in cabinetry, building materials, or home improvement is preferred
- Proven ability to manage teams and hit performance targets
- Strong communication, problem-solving, and organizational skills
- Must be available for **on-site work** in Etobicoke, Monday to Friday

Compensation:

- **Base Salary**: $65,000-$75,000/year
- **Bonus**: $15,000-$25,000/year based on monthly KPIs (sales growth, dealer retention, service quality)
- Company-paid vacation, performance-based advancement, and growth opportunities

**Location**:
474 Attwell Dr, Etobicoke, ON M9W 5C3
(On-site, full-time position)

Pay: $65,000.00-$90,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- B2B sales: 5 years (required)
- building material industry: 2 years (required)
- Customer relationship management: 3 years (required)

Work Location: In person


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