Inbound Customer Service Representative

2 weeks ago

Toronto, Canada Zedd Customer Solutions Full time

**COMPANY: ZEDD Customer Solutions**

In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail and best practices. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals.

**POSITION DETAILS & SUMMARY**:
We are looking for highly motivated and enthusiastic problem solvers with a passion for delivering a great customer experience. Our Scarborough office is located near the Markham Rd. and Hwy 401 neighborhood on Milner Ave. Full training is provided and paid for.

**SCHEDULED SHIFT**:
**Full-Time**

**Monday to Friday** - _Must be willing to work flexible hours between 8:30AM and 8:00PM_

**Saturday and Sunday** -_Must be able to work from 10:00AM to 6:00PM_

**COMPENSATION**:
Up to $15.00 plus retention bonus of $1.35 for every hour worked upon contract completion.

**ESSENTIAL FUNCTIONS**:

- Deliver an outstanding customer experience and call quality during every customer interaction.
- Accurately input, retrieve and access information regarding a customer case from a computer system.
- Investigate and resolve customer concerns immediately and effectively.
- Display professionalism and courtesy at all times.
- Quickly and correctly answer product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
- Assumes other duties as assigned by Team Leader.
**PREREQUISITES**:

- At least 6 months experience within a customer service environment.
- Strong command of English language.
- Able to quickly adapt to job changes.
- The ability to work well with others.
- Demonstrates accuracy, thoroughness, and orderliness in performing work assignments.
**EDUCATION**:
High School diploma or equivalent is required.

**Salary**: From $15.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Health and Safety is our top priority. Public Health measures in place include
Employee and Visitor Screening prior to arrival
Rapid Testing Centre on-site
Physical Distancing and Mask policy
Additional cleaning and disinfecting measures.

**Education**:

- Secondary School (required)
**Experience**:

- customer service: 1 year (required)

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