Office Coordinator-Full-Time

TRENANS ACCOUNTANCY LTD

Are you yearning for a working environment that nurtures a sense of belonging, offers an authentic opportunity to grow personally & professionally, and cares deeply about people?

Are you an elite performer who excels at everything you do, and who thrives in a challenging environment where a lot is needed of you? Rather than following others blindly, do you love deeply understanding the why behind what you’re doing, and thrive on holding responsibility to make great sht happen? We need you

We’re different - both in what we do and how we do it. We’re looking for someone who’s resilient, courageous and open minded - you meet challenges head on, and love soaking up the wisdom of the people around you. In turn, we offer an environment that warmly appreciates your talents & energy in genuine, wholehearted ways. Let’s build community & grow together

“Old Rule: Lead with dominance. Create Followers.

New Rule: Lead with humanity. Cultivate Leaders.” – Abby Wambach

WHO WE ARE

We’re a small & mighty cottage rental business making some great sht happen. We’ve been renting out our three large Muskoka lakeside cottages for more than 15 years. We excel at what we do by being human - offering enlivening experiences & authentic connections to our guests & ourselves. We’re heartfelt about giving people from all walks of life a fair shake at enjoying fabulous cottage getaways, while also working hard to be a thriving business.

NON-NEGOTIABLES

We’re looking for someone who will thrive in our working environment, and who wants to create deep bonds both with the people we work with and with the work that we’re doing. We choose our co-creators carefully. You must possess all of the following:

• Integrity : You’re respectful & truthful with yourself and others. You seek to intentionally align your behaviours, actions and choices with your values, principles and ethics. You possess a strong sense of self-awareness and know who you wish to be in this world. You value openness & honesty. You are responsible and accountable for your actions, both positive and negative. You’re reliable and trustworthy. You help those in need without sacrificing your own health. You’re patient and flexible, even when unexpected obstacles pop up.
• Intelligence : You continually seek knowledge and have a deep love for transforming that knowledge into wisdom. You express gratitude when others help or share wisdom with you. You’re open to, and conscientious about, integrating new ideas into your working model and value system. You’ll be working with very smart, quick-witted people, who love to dig deep and explore what it means to do great work while still being our favourite version of ourselves. Will you be comfortable working with us?
• Energy : Your energy is high - you’re more bounding Border Collie than lapdog - and you love working hard. (Though part of how we’re different is that we’re also exceptional at working smarter, not harder.) You’ll be working with people with a lot of passion & commitment, who are effective and continually get great sht done - people who are exceptional at holding responsibility, and holding each other to account. Will you be comfortable working with us? Top tip: If you prefer to stay behind your computer and ruminate rather than taking action, you won’t like it here with us. (And if you thrive on getting great work done, done, done, you'll love it)
• Possibility mindset : You believe in can over can’t, possible over impossible, and creating win-win over win-lose situations. Your glass is perpetually half-full. Rather than feelings of greed, jealousy, anxiety, fear and hopelessness, you wake up feeling trusting, giving, encouraging, optimistic, relaxed and hopeful. You believe there are opportunities everywhere (just like this one)
• Growth mindset : You believe that our most basic abilities can be developed through dedication and hard work. Instead of being discouraged by feedback, you’re energised and motivated to improve. You know that you can ask for help, are self aware enough to know when to ask, and you do so regularly. And you know that you get better with practice. Rather than being worried, stuck, limited, or boxed-in, you are determined, tenacious, empowered, unlimited and unstoppable

We’re going to wait patiently for the right co-creators to join us, so avoid wasting your valuable time & energy (and ours) with applying if you don’t already possess the above Non-Negotiables. And if you do possess, and have been embodying, them for eons, whoot whoot. Wanna work with us? Let’s make it happen :)

“Daring leaders who live into their values are never silent about hard things” – Brené Brown

JOB OVERVIEW

As long as you possess the above Non-Negotiables and below Personal Attributes, we’re open to hiring either a Manager or Coordinator depending on your level of experience.

This position reports to the Business Manager and is responsible for ensuring that our Finance & Admin (F&A) work is done with care & precision, in a joyful & enlivening way. One that supports our guests having a FANtastically memorable experience at our cottages, as well as ourselves having an enlivening, connected & joy-filled working experience, whoot whoot.

On any given day, 35% of your time will be hands-on, caring for guests and booking administration with your exceptional customer care skills (over phone, email, social media, and the like). A further 35% of your time will be recurring F&A and HR activities, while the remaining 30% will be devoted to executing strategic business, HR, Finance & Admin projects.

Projects range from straightforward (eg optimising our financial reporting; designing new workflows & procedures; preparing short-term-rental license applications) to relational (eg event management of work retreats, guest weddings, & fan experiences; sourcing a new CRM solution; implementing a heartwarming employee manual) to creative (eg inventing wonderful ways of surprising & delighting our guests; evolving our Escapades™ offering; finding opportunities to appreciate & celebrate with one another).

Success in this role involves being exceptional at: organisation, attention-to-detail, and finding order in chaos; managing toward intrinsic financial health; delivering projects by identifying, focusing on, and achieving objectives; and caring deeply about people.

RESPONSIBILITIES & DUTIES

• Nurture, safeguard & grow guest relationships from first point of contact to becoming fans
• Care for multi-channel guest communications (including phone calls & social media, etc)
• Care for the day-to-day F&A operations & processes with a big heart & high standards
• Care for all administrative needs with deep intelligence, organisation & attention to detail
• Deliver and embed top-notch bookkeeping care (including using Xero & Hubdocs)
• Create and embed accounting and financial wisdom into decision making
• Improve, embed and manage our HR needs and tasks with a humanistic approach
• Nurture, create and embed wholehearted, people-focused event management
• Project manage and deliver strategic business, HR, and F&A projects
• Embed a working culture of intrinsic financial health, consistency & excellence

Manager level:

• Create, embed and manage our F&A strategy (including people, processes & operations)
• Lead, mentor and collaborate with colleagues on generating intrinsic financial health
• Compel senior management toward investing in innovative, intelligent & transformative business, HR, and F&A initiatives