Technical Support Engineer

1 day ago

Toronto, Canada Apex Systems Full time

Technical Support Engineer role at Apex Systems Job#: Apex Systems is a global IT services provider. Our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in JIRA, exposure to coding preferably in Ruby or Python, strong problem‑solving abilities and proven experience in a similar technical environment to place at our client. Start date: ASAP. Working shifts: 3pm‑11pm OR 8pm‑4am. Location: Toronto/hybrid. Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to (email protected) . Responsibilities Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports. Detect and assess trends or patterns within data sets to guide strategic decisions. Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly. Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards. Work with Product and Development teams to drive innovation by building new features and addressing bugs. Minimum Qualifications SQL: To query the database and investigate item‑related issues or transactions. JIRA: For managing and tracking support tickets. Datadog: Must be comfortable navigating and analyzing logs to identify bugs and error patterns. Debugging: General debugging skills, including interpreting stack traces and logs. Basic programming knowledge in Python or Java is a plus for understanding stack traces or reviewing related code. API familiarity: Understanding of how APIs work, including interpreting request/response formats and status codes. Preferred Qualifications Ability to communicate complex technical topics clearly to audiences of varying technical expertise. Proven experience in creating and maintaining customer‑specific playbooks and SOPs. Strong strategic planning skills, enabling simultaneous management of multiple projects. EEO Employer EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at (email protected) or 844‑463‑6178. Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr

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