Technical Support Engineer

Direct message the job poster from MPOYNT MPOYNT is a high-growth, bootstrapped technology services company specializing in endpoint management and Field IT solutions. We help organizations simplify and scale their IT operations by delivering agile, reliable, and secure technology services tailored to the needs of modern enterprises. What sets us apart? We’re proudly independent—no venture capital, no boardroom politics—just a passionate team focused on solving real-world problems with the people we love working with. Our hands-on approach, deep technical expertise, and commitment to client success have made us a trusted partner for businesses looking to transform their IT infrastructure and field operations. At MPOYNT, we don’t just manage endpoints—we empower people, streamline processes, and drive innovation where it matters most: in the field. About the Role: As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge of the company’s eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24/7 product availability. This is a full-time (in-person) role at our Toronto, ON HQ. WHAT YOU’LL BE DOING: Provide technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels. Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support. Assist with physical setup and distribution of mobile devices, laptops, and network appliances. Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment. Maintain server activities and ensure availability of all supported server applications. Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches. Perform after hours support as required per on-call schedule rotation. Provide technical content to compile knowledge base articles, network diagrams, etc. Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services. WHAT YOU BRING: Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS. Solid understanding of networking principals and server administration. Experience administering and/or troubleshooting MDM/EMM solutions (i.e. Workspace One, Microsoft Intune, BlackBerry UEM, JAMF, SOTI). Basic understanding of ITIL best practices and Service Management platforms. Experience navigating Wireless Carrier portals (i.e. Bell, Rogers, TELUS). Excellent ability to communicate findings clearly to both technical and non-technical audiences. Bilingual in English and French is a nice to have. Open to travel (approx. 25%). Qualifications: Degree or diploma in Computer Networking, Information technology, Computer Science. Industry recognized certifications A+ and/or Network+. Minimum 2 years of relevant experience in Service Management. A valid Driver’s License. Medical/dental/vision package to fit your needs. Work with an energetic and motivated team in an open concept atmosphere. The unique opportunity to get in on the ground floor of something that is truly a game changer. Equal Opportunity Statement: MPOYNT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants must be legally eligible to work in the Canada, sponsorship in not available for this role. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development, Computer and Network Security, and IT Services and IT Consulting Referrals increase your chances of interviewing at MPOYNT by 2x Get notified about new Technical Support Engineer jobs in Toronto, Ontario, Canada . Technical Support Specialist - 12 month contract Technical Support Analyst, Applications, Tangerine Technical Support Engineer, Trilogy (Remote) - $60,000/year USD We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr