Bilingual Service Proposal Administrator

3 weeks ago

Montreal, Canada Hays Full time

Responsibilities:

  • Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
  • Manage service proposal pipeline for all assigned accounts he/she is accountable
  • Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
  • Responsible for the compliance with the Company opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
  • Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
  • Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
  • Define the scope of supply and incorporate in the proposal
  • Fielding of all customer inquiries received
  • Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
  • Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
  • Any other duties as assigned


Requirements:

  • Post-seconday education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
  • Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service.
  • Intermediate computer processing skills including SharePoint, Microsoft Excel, PowerPoint and Word
  • Verbal and written communication skills
  • Strong grganizational skills
  • English and French

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