Bilingual Service Proposal Administrator
4 weeks ago
Responsibilities:
Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
Manage service proposal pipeline for all assigned accounts he/she is accountable
Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
Responsible for the compliance with the Company opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
Define the scope of supply and incorporate in the proposal
Fielding of all customer inquiries received
Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
Any other duties as assigned
Requirements:
Post-seconday education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service.
Intermediate computer processing skills including SharePoint, Microsoft Excel, PowerPoint and Word
Verbal and written communication skills
Strong grganizational skills
English and French
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