Ticketing Administrator

Ticketing Administrator

Under the direct supervision of the Ticketing Manager and within established policies, procedures and guidelines, the Ticketing Administrator, working under the guidance of the Ticketing Manager will complete changes and developments to the ticketing operations. The successful applicant will be responsible for set up, pricing, configuration, testing and troubleshooting of ticketing products and providing general support to the user group.

Niagara Parks offers and annual salary range of $70,966.44 to $84,668.18 for this position as well as comprehensive benefits and a defined benefit pension plan.

Applications for this position will be accepted until November 27, 2025.

This position is on-site in Niagara Falls, Ontario.

QUALIFICATIONS:

• Completion of a College and / or University Degree in Commerce and/or Information Technology or a related discipline.
• Minimum three (3) years experience with ticketing as it relates to the attractions, travel, and tourism industry or equivalent knowledge or experience.
• Strong attention to detail is critical.
• Advanced skills in Microsoft Office.
• Effective oral and written communication skills including effective presentation skills, good organizational and planning skills.
• Professionalism with ability to act with tact, diplomacy and confidentiality.
• Project Management Certification and an Ecommerce Associate Certificate or equivalent is an asset.
• Experience with ticketing solutions (specifically with the Accesso Ticketing System) would be an asset.
• Experience in ecommerce, online ticketing, online stores, and ticket sales is an asset.
• Experience in SQL SRSS to produce ticketing reports is an asset.
• Experience with Google Analytics is an asset.

KEY ACTIVITIES:

• With the support of the Ticketing Manager, acts as subject matter expert for the Accesso Ticketing system and provides tier 1 support for Accesso users throughout the organisation for day-to-day troubleshooting.
• Under the guidance of the Ticketing Manager, oversee administration of the ticketing point of sale system including product configuration, user review, user creation, permissions, access controls, dynamic pricing, discounting, timeslot and capacity management, admission ticket development, receipt printing, confirmation (and other) developed letters etc.
• Participate in programming and deployment of hardware (scanners, POS, receipt printers, ticket printers etc.) in alignment with budget commitments.
• Work with Business Development / Operations / Finance / Marketing / Group Sales / IT for new or changing ticket products.
• Create and modify items/products using the ticketing software to meet business requirements.
• Develop expertise in the creation / analysis of ticketing reports.
• Develop listings as required for sale through the Accesso online store.
• Collaborate with Online Travel Agent partners to support product integration.
• Working with the Ticketing Manager, participate in any required testing to implement ticketing software version upgrades.
• Communicate ticketing changes / processes, as required to ticketing stakeholders.
• Participate in training opportunities to update knowledge of changing ticketing product features, and the point-of-sale system (of record) roadmap.
• Creates and maintains documentation for user manuals as well as for configuration purposes.

Performs Other Related Duties

• Working with the Ticketing Manager, provides input to plan for future ticketing requirements, licensing, hardware (POS, Boca Printers, Receipt Printers, Scanners etc.) in preparation for budget planning.
• As assigned.

The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at ext. 0 or by e-mail