Customer Service Representative

Location Address:

Number of Openings:

Salary / Pay: $20.36/hour

Job Posting Description:

This is an onsite role #LI-Onsite

We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service.

 If you are customer-focused and have experience establishing procedures to ensure client satisfaction, then this is the role for you

About the Role

•    Provide professional support to customers by phone, email, and in-person interactions.

•    Handle inquiries, resolve complaints, and ensure customer satisfaction.

•    Process and manage customer order, invoices, returns, and refunds.

•    Maintain accurate and up-to-date records in our systems.

•    Assist with general office responsibilities, including filing, data entry, and reconciliations.

•    Prepare reports and other administrative documents.

•    Collaborate with team members to improve office operations and customer service strategies.
      
About You

•    High school diploma required, additional education or certifications

•    Proficiency in Microsoft Office Suite (Word, Excel (can maintain complex spreadsheets) and Outlook)

•    Experience in a customer service and administrative role

•    Experience interpreting and responding to customer requests

•    Proficiency in establishing procedures to ensure client satisfaction

•    Experience documenting customer issues in detail

•    The ability to lift and carry weights up to 40 lbs (18 kgs).

•    Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability.

•    This job is part of a union, requiring payment of union dues, which is currently 1.35% of your gross earnings.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO. 

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click "Apply with LinkedIn" you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.
 
If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website. If you have any questions concerning the LCBO's collection and use of personal information, please contact the Freedom of Information and Privacy Office.

Union / Non-Union:

Union

Job Posting End Date:

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.