Customer Service Representative

7 days ago

Mississauga, Ontario, Canada Aunty's Kitchen Full time US$30,000 - US$45,000 per year

Job Title: Customer Service Representative

Location: Aunty's Kitchen – Erin Mills, Mississauga, ON

Job Type: Part-time/Full-time

Compensation: Competitive hourly wage + tips

About Us

Aunty's Kitchen is a vibrant Pakistani casual restaurant known for its flavorful dishes and warm hospitality. Located in Erin Mills, we offer a diverse menu inspired by traditional Pakistani cuisine. In addition to our dine-in and takeout services, we specialize in full-service catering for weddings, corporate functions, and special events across Ontario.

Position Overview

We are looking for friendly, reliable, and customer-focused individuals to join our team as Customer Service Representatives. This dynamic role includes front-of-house service at our Erin Mills location as well as participation in off-site catering events. You will be the face of Aunty's Kitchen, ensuring every customer has a memorable and pleasant experience.

Key Responsibilities

In-Restaurant Duties:

  • Greet customers with a warm smile and friendly attitude
  • Handle cash, operate the POS system, and manage transactions accurately
  • Take customer orders efficiently and answer menu-related questions
  • Ensure cleanliness and organization of the front counter and dining area
  • Coordinate with kitchen staff to fulfill orders on time
  • Address customer inquiries, concerns, or feedback promptly and professionally

Catering/Event Duties:

  • Travel to various event locations across Ontario as part of the catering team
  • Serve food and beverages at weddings, corporate events, and private parties
  • Set up and dismantle catering stations as needed
  • Maintain high standards of service and professionalism during events
  • Represent Aunty's Kitchen brand with courtesy and enthusiasm

Qualifications

  • Prior customer service or restaurant experience
  • Comfortable handling cash and using POS systems
  • Strong communication and interpersonal skills
  • Must be able to work flexible hours, including evenings and weekends
  • Team player with a positive and adaptable attitude

What We Offer

  • Competitive hourly wage + tips
  • Opportunities for growth within the company
  • A fun and culturally rich work environment
  • Staff meals and discounts
  • Travel opportunities for events

If you're passionate about hospitality, enjoy being around people, and want to be part of a growing restaurant and catering team, we'd love to hear from you

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