Customer Service Representative

About Us

Colourific Coating Ltd. is a leading powder coating company in Canada for aluminum and steel products. Our powder coatings processes and applications comply to the American Architectural Manufacturers Association (AAMA) stringent specifications. Combined with superior quality assurance systems, just-in-time delivery, clients are provided with outstanding quality, and industry-leading customer service. We coat products for the architectural/building, household appliances, outdoor furniture, electrical components, and fencing industries. These products are sold across the United States, Mexico, South America, Europe, Asia and the Middle East.

Job Summary

At Colourific Coatings Ltd, we thrive when our people thrive. We're seeking a proactive and detail-oriented Customer Service Representative (CSR) to join our office. The Customer Service Representative is responsible for providing exceptional service and support to Colourific Coatings Ltd.'s team and customers. This role ensures smooth communication between clients, the sales team, and production, while maintaining accurate order processing and documentation. The CSR acts as the first point of contact for inquiries, providing timely, courteous, and knowledgeable assistance to help uphold Colourific's reputation for quality and reliability.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person, providing product, order, and service information.
• Process customer orders accurately and efficiently in the ERP or order management system.
• Coordinate with sales, production, and logistics teams to ensure timely order fulfillment and delivery.
• Track and follow up on open orders, backorders, and delivery timelines.
• Assist customers with quotes, pricing, product availability, and technical information.
• Handle customer complaints or issues in a professional and solution-oriented manner, escalating as necessary.
• Maintain and update customer accounts, ensuring information is accurate and current.
• Support sales and production teams with documentation, reports, and administrative tasks.
• Communicate proactively with customers regarding delays, schedule changes, or other updates.
• Contribute to a positive and collaborative work environment focused on continuous improvement and customer satisfaction.
• Greet and assist guests visiting the office, ensuring a welcoming and professional environment
• Perform various administrative tasks as needed to support the organization
• Maintain professionalism and strict confidentiality with all company information

Required skills and qualifications

• Post-secondary education or equivalent experience in business administration, customer service, or a related field.
• Minimum 2 years of experience in a customer service or order processing role, preferably in a manufacturing or coatings environment.
• Strong communication and interpersonal skills with a professional and friendly demeanor.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP systems an asset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Team-oriented with a commitment to providing superior customer service
• Flexible, adaptable team player who can handle challenges and changes in a dynamic environment.
• Ability to maintain confidentiality of information related to the company and its employees
• Reliable, patient, and professional in all interactions

Our office location: 6850 Davand Dr, Mississauga, ON L5T 1J5 and 120 Milani Blvd, Vaughan, ON, L4H 4M4

Job Type: Full-time

Total Compensation

· We provide a competitive total compensation package with short-term incentives and long-term incentives commensurate with experiences.

· Comprehensive executive benefits package, including extended health care, dental care, Vision care, and Life insurance.

Equal Opportunity Employer

· Colourific is an equal opportunity employer and values diversity.

· All employment decisions are made based on qualification, merit, and business needs.