Bilingual Customer Care Specialist

2 days ago

Remote, Canada Line One Contact Centres Full time $40,000 - $65,000 per year

Overview

Join a vibrant Customer Service team known for delivering exceptional experiences, fostering collaboration, and celebrating a supportive work culture. We're seeking enthusiastic professionals who thrive in fast-paced Call Centre environments and are passionate about helping people.

Key Responsibilities

  • Handle inquiries via email, phone, and web chat
  • Conduct outbound follow-up calls, including customer satisfaction surveys
  • Resolve issues with diligence and follow through until completion
  • Provide top-tier service that enhances the customer experience

Hours of Operation

Our Call Centre operates 24/7, with most shifts falling between 9:00 AM and 8:00 PM ET, Monday–Friday, with occasional weekend coverage as needed.

  • Training period: 25–30 hours per week
  • Post-training: 30–40 hours per week
  • Flexible availability required for mornings, afternoons, and evenings

Work Location Policy

  • Work may be completed outside of Canada, subject to specific stipulations.
  • Certain locations are not approved for remote work.
  • All international work must be disclosed in writing to HR and receive prior approval.
  • VPNs are strictly prohibited at all times.

Skills & Qualifications

Language Proficiency

  • Fluent in English and French—written and spoken

Experience

  • Minimum 3 year of customer service or call centre experience (required)
  • Familiarity with Salesforce (preferred)
  • Completion of secondary school (required)

Technical Requirements

  • Reliable Windows PC running Windows 11 (Mac computers not compatible)
  • Minimum: 4GB RAM, dual-core processor, 10GB available hard drive space
  • Stable internet: Non-wireless DSL or cable connection
  • Wireless DSL (antenna-based) and satellite internet are not supported
  • USB headset for VoIP
  • Smartphone for dual authentication
  • Intermediate proficiency in Microsoft Office

What We're Looking For

  • Exceptional communication skills in French and English
  • Strong customer service and conflict resolution abilities
  • Excellent organizational, planning, and analytical thinking
  • High attention to detail and ability to work under pressure
  • Energetic self-starter who works well independently and in a team
  • Honest, reliable, and open to flexible scheduling
  • Successful completion of a criminal background check- two set process online and ID verification at Canada Post

Verification of Qualifications

  • All qualifications and experience will be verified.
  • Any misrepresentation may result in disqualification from the hiring process.

Schedule & Availability

  • Shift work including morning, afternoon, and evening shifts
  • Occasional weekend coverage as needed

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