Customer Care Agent

5 days ago

Remote, Canada Paladin Technologies Full time

Customer Care Agents are responsible for processing and invoicing completed service work requests, performing account setup and maintenance for customer accounts, service billing, and supporting other administrative functions.

**This is a remote (work from home) position for Canadian residents only. Bilingual (English/French) required. Filling 0600 to 1430 PST shift**

**RESPONSIBILITIES**:

- Creation and updating of accounts
- Process customer orders and sales contracts
- Prepare billing and invoicing
- Invoice adjustments, inquiries, and follow-ups
- Administrative support
- Other related tasks/projects as required

**QUALIFICATIONS**:

- Proficient in both English and French (written and verbal)
- High School diploma or equivalent required
- Experience in administrative support and/or billing support isan asset
- Superior customer service capabilities
- Strong organizational and communications skills (written and verbal)
- Strong typing skills
- Self starter who can work independently
- Ability to prioritize departmental functions to meet due dates and deadlines

**Company Info**:
Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support.

We are a multi-national company with a local feel that operates across Canada, the western US, and Texas. The experts that makeup Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

Visit our website and social media pages for more info:
Company Website Facebook LinkedIn

Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

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