Bilingual Customer Care Specialist

1 week ago


Remote, Canada Line One Contact Centres Full time $45,000 - $55,000 per year

Job Overview

Join a vibrant Customer Service team known for delivering exceptional experiences, fostering collaboration, and celebrating a fun and supportive work culture. We're seeking enthusiastic professionals who excel in fast-paced Call Centre environments and are passionate about helping people.

Key Responsibilities

  • Handle customer inquiries via email, phone, and web chat
  • Conduct outbound follow-up calls, including customer satisfaction surveys
  • Resolve issues with diligence and follow through until completion
  • Provide top-tier service that enhances the customer experience

Hours of Operation

Our Call Centre operates 24/7, with most shifts falling between 7:00 AM and 11:00 PM ET, seven days a week. We are looking for those who flexible open availability.

Skills & Qualifications

Language Proficiency

  • Fluent in English and French—written and spoken

Experience

  • Minimum 1 years of customer service or call centre experience (required)
  • Familiarity with Salesforce (preferred)
  • Completion of secondary school (required)

Technical Requirements

  • Reliable Windows PC running Windows 11
  • Minimum: 4GB RAM, dual-core processor, and 10GB of available hard drive space
  • Mac computers are not compatible
  • Stable internet: Non-wireless DSL or cable connection
  • Wireless DSL (e.g. antenna-based) and satellite internet are not supported
  • USB headset for VoIP
  • Smart Phone for dual authentication
  • Intermediate proficiency in Microsoft Office

What We're Looking For

  • Exceptional communication skills in French and English—both verbal and written
  • Outstanding customer service and conflict resolution abilities
  • Strong organizational, planning, and analytical thinking
  • High attention to detail and the ability to work under pressure
  • Energetic self-starter who works well independently and as part of a team
  • Must be honest, reliable, and open to flexible scheduling
  • Successful completion of a criminal background check is required

Schedule & Availability

  • Shift work, including afternoon, and evening shifts
  • Must be available on weekends


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