Bilingual Solutions Specialists

1 week ago

Remote, Canada Xperigo Full time

**Life is better at Xperigo**

Join our award-winning workplace and work with some of the most prestigious and innovative automotive companies.

Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide best in-class customer services experiences to our clients, who range from automotive manufacturers, rental car companies and other large organizations with large vehicle fleets. We are dedicated to driving change through innovative technology solutions to continually exceed our clients’ expectations.

If you are looking to make a positive impact in customers’ lives every day, join our team

**Position Overview**

Our Solutions Centre team is looking for **full-time Bilingual Solutions Specialists**, to handling inbound customer service and roadside calls. As a full-time Bilingual Team Member, you will receive:

- **15 days paid vacation per calendar year**:

- **Company Paid Health & Dental Benefits**:

- **Pension Plan**:

- **Virtual Healthcare**:

- **On-demand pay**:

- **$2.50/hour French Language Premium**:

- **Quarterly Incentive Bonus**:

- **Advancement Opportunities**

**Key Functions**
- Answer inbound customer requests for roadside assistance, automotive support, and program inquiries
- Provide process and product knowledge assistance and support for incoming inquiries and issues related to various client programs
- Arrange required roadside service through CAA, AAA, or our client network
- Enhance processes through recommending changes to improve the accuracy, efficiency, and responsiveness of the Solutions Centre

**What you need to Succeed**
- Bilingual in English and French
- High School Diploma
- Previous experience in customer service and/or inbound call centre
- Problem solving skills
- Strong technical and geographical knowledge

**Hours of Operation**

Shifts are scheduled between 7:00am - 12:00am Monday to Sunday. Schedules are selected by Team Members through a performance-based shift-bidding process monthly.

INDHP
- Xperigo is an equal opportunity employer. For applicants with disabilities, we provide accommodations through the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please information Xperigo of any accommodation(s) that you may require to ensure your equal participation. All personal information collected complies with the associated privacy act for the applicable province of work._

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