Bilingual Customer Service Representative
2 weeks ago
We’re looking for a _
**FRENCH - ENGLISH Bilingual Customer Experience Representative**
The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them.
**Do You...**
- Speak and write French and English?
- Work well as part of a team that is empathetic, positive, professional with high-energy?
- Thrive on challenges, and discovering new ways of doing things?
- Want to be in a job that requires you to work on things outside of your comfort zone?
- Want to work in an environment where progress is made, and you are the tool that moves things forward?
- Want to be listened to, and encouraged to use your initiative and creativity?
- If your answers are yes... THEN WE COULD BE THE WORK PLACE FOR YOU_
**What you need if you want to be a successful applicant**:
- You learn quickly and are very passionate about getting results
- You have the ability to effectively & professionally communicate, whether written or verbally in both English and French
- You have excellent customer service skills and able to work within a team
- You have excellent organization skills
- You have strong problem solving skills
- You have experience in using Excel, Outlook and Word
- You have the ability to multitask and work well in a fast paced environment while under pressure
**What we bring to the table**:
We are a growing entrepreneurial Canadian Bilingual company in business for over 30 years, led by the 2 entrepreneurs who originally started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances and electronics retailers across North America, which are designed to enhance the experience of consumers who buy them while creating indispensable profit centers for the retailers who sell them. We are committed to innovation and being the best at what we do. We value our people with the following advantages:
- Weekly Wellness Day
- Incorporates exercise & a nutritious lunch
- Weekly Yoga
- Reduces stress and increases your energy
- Great Benefits Plan
- Health and dental coverage, so you can focus on your work.
- Fun Company Events
**Post-pandemic, you will be able to enjoy these additional advantages and more**:
- Strong Charity & Community Support
- Great Environment to Work in
- Part of a Growing Community in Bowmanville
**About Phoenix AMD International Inc.**:
Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support. Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations. They also provide fully bilingual customer service, using the most advanced computer technology. As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.
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