Front Desk Agent

7 days ago

Etobicoke ON MW E, Canada Best Western Premier Toronto Airport carlingview Hotel Full time $72,000 - $84,000 per year

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.

Responsibilities

  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Manage check-in and check-out processes efficiently and accurately.
  • Answer phone calls promptly, providing information about hotel services and responding to inquiries.
  • Handle guest requests and complaints with professionalism and courtesy, ensuring guest satisfaction.
  • Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively.
  • Process reservations and manage room assignments using hotel management software.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Uphold hotel policies and procedures while maintaining a clean and organized front desk area.

Qualifications

  • Previous experience in a front desk or customer service role is required and must have opera system experience.
  • Strong communication skills with excellent phone etiquette.
  • Experience with phone systems and hotel management software is a plus.
  • A background in hospitality or guest services is highly desirable.
  • Multilingual or bilingual abilities are advantageous for enhancing guest interactions.
  • Strong problem-solving skills and the ability to handle challenging situations calmly.
  • Attention to detail with the ability to multitask in a fast-paced environment.
  • A friendly personality with a commitment to providing exceptional service to all guests.

Join our team as a Front Desk Agent, where your contributions will play a vital role in creating memorable experiences for our guests

Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking

Experience:

  • OPERA SYSTEM : 3 years (preferred)

Work Location: In person

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