Front Desk Agent

6 days ago

Prince George BC VM E, Canada Northwood Motor Inn Full time $37,440 per year

Job Overview

APPLY IN PERSON - ANAVADA INN & SUITES CENTRAL ST W

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. This role is crucial in creating a welcoming atmosphere for guests and ensuring their needs are met throughout their stay.

This position is EVENINGS / WEEKENDS (3pm - 11pm)

Responsibilities

  • Greet guests upon arrival with a warm and professional demeanor.
  • Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
  • Handle reservations, cancellations, and modifications accurately using the hotel management system.
  • Provide information about hotel amenities, local attractions, and services available to guests.
  • Address guest inquiries and resolve any issues or complaints promptly to enhance their experience.
  • Maintain accurate records of guest information and transactions.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
  • Utilize multi-line phone systems to manage incoming calls effectively while maintaining phone etiquette.

Skills

  • Strong background in hospitality is preferred.
  • Excellent customer service skills with a focus on guest relations.
  • Familiarity with front desk operations and procedures in a resort or hotel setting is advantageous.
  • Proficient in using multi-line phone systems with effective phone etiquette.
  • Strong communication skills, both verbal and written, to interact with guests and team members effectively. Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests

Job Type: Part-time

Pay: $17.85 per hour

Application question(s):

  • Are you available weekends?

Experience:

  • Customer service: 3 years (required)

Language:

  • English (preferred)

Work Location: In person

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