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Front Desk Agent

2 weeks ago

London ON NE L, Canada Courtyard by Marriott London, ON Full time $40,000 - $80,000 per year

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team in delivering exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.

Duties

  • Greet guests warmly upon arrival and provide a seamless check-in experience.
  • Manage reservations, cancellations, and modifications through our multi-line phone system.
  • Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
  • Provide information about hotel amenities, local attractions, and services available to guests.
  • Maintain accurate records of guest information and transactions in the hotel management system.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
  • Handle guest complaints with professionalism and empathy, striving for resolution.
  • Assist in managing front desk operations during peak times to ensure efficient service.

Skills

  • Strong customer service skills with a focus on hospitality and guest satisfaction.
  • Experience in front desk operations within a hotel setting is preferred.
  • Proficiency in handling multi-line phone systems effectively.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • Excellent phone etiquette and communication skills, both verbal and written.
  • Ability to work well under pressure while maintaining attention to detail.
  • A proactive approach to problem-solving with strong interpersonal skills. Join us as we create memorable experiences for our guests while fostering a positive work environment for our team.
  • Marriott experience or FOSSE knowledge is an asset.

Job Types: Full-time, Part-time

Pay: $17.60 per hour

Expected hours: 20 – 24 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person