Front Desk Agent

2 weeks ago

Keewatin ON, Canada Nature's Inn Full time $24,000 - $39,600 per year

Front Desk Agent

Nature's Inn Kenora is Hiring a Part-time Front Desk Clerk

Willing to train but must haves include:

  • Must have open availability 7:45am to 9:30pm
  • Must be able to work up to 4 shifts a week
  • Must be able to work 15 to 25 hours a week
  • Must be willing to do laundry including ironing
  • Must have strong attention to detail and multitasking ability
  • Must have reliable transportation to and from work

If you are interested, please call our office at or come in and say hello with your resume. Please ask to speak to Dayna.

Duties

  • Always able to deal with people sensitively, tactfully, diplomatically, and professionally
  • Welcome guest by greeting, answering questions, and responding to requests
  • Manage walk-in traffic. Sign in guests as needed, verifying pre-registration, obtain guest information and signatures, take payment or a pre-authorization in the form of cash, debit, or credit, issuing guest room keys
  • Provide quotes for room rates
  • Coordinate the Front Desk with Housekeeping in terms of room readiness i.e. which rooms need to be completed in which order and check rooms after housekeeping has finished to ensure that the room is ready for the next guest
  • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Answer the phone in a timely and polite manner including providing answers to questions about the Inn and the rooms.
  • General office duties that include, filing, maintaining a presentable front and back of house
  • Laundry duties including ironing
  • Using Five Star Hotel Systems to make reservations and cancel reservations that are received via in-person, email, telephone, and Expedia.
  • Resolve guest complaints and concerns within scope of authority; otherwise refer the matter to the Front Desk Management.
  • Record any pertinent information in the communication book for all staff members to read so they are setup for a successful shift
  • Occasionally help Housekeeping with stripping rooms, cleaning rooms, making beds, etc.

Qualifications:

  • Excellent customer service skills
  • Strong organizational skills, interpersonal and communication skills
  • Previous Front Desk experience is an asset but not required
  • Experience handling money in all forms (Debit, Credit Card, Cash)
  • Basic to advanced computer knowledge required
  • An energetic, friendly, and cheerful demeanor
  • Ability to work independently as well as within a team
  • Comfortable working alone and/or with little supervision
  • Ability to follow instruction
  • Time-management skills
  • Eager and focused to exceed guest expectations
  • Punctual and reliable
  • Available to work weekdays, weekends, evenings, and holidays (4 to 8-hour shifts between 7:45am to 9:30pm)
  • Transportation to and from work

Job Types: Part-time, Permanent

Pay: $17.75-$19.00 per hour

Expected hours: 15 – 30 per week

Benefits:

  • On-site parking

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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