IT Bilingual Service Desk

6 days ago

Mississauga, Ontario, Canada Yochana Full time

Role: IT Bilingual Service Desk

Location- Mississauga office, Ontario

Rate: CAD$20/HR on T4

Job Summary

A deskside support job involves troubleshooting and resolving hardware, software, and network issues for end-users, including installing, configuring, and maintaining PCs, laptops, and peripherals. Key responsibilities include providing technical assistance, documenting solutions, performing preventative maintenance, and managing user accounts and software updates, all while maintaining strong customer service. responding to client requests. This job is required to be present in HCLTech office Mississauga, Ontario, 5 days in a week - onsite.

Key Responsibilities

Technical Support:

Provide first and second-level support to users for hardware, software, and network issues, both on-site and remotely.

  • Installation and Configuration:

Install, configure, and upgrade computer hardware (PCs, laptops, printers, peripherals) and software, ensuring they are running properly.

  • Troubleshooting and Repair:

Diagnose and resolve complex technical problems, from common issues like login problems to more unusual hardware or software glitches.

  • Maintenance:

Perform routine preventative maintenance and apply software updates and security patches to end-user devices.

  • Network Connectivity:

Ensure all devices can connect to the local area network (LAN) and wide area network (WAN) and troubleshoot connectivity problems.

  • Documentation:

Create and maintain documentation for technical issues and their solutions, and keep user tickets updated.

  • Customer Service:

Use strong customer service skills, empathy, and communication to help users and calm frustrated clients.

  • Collaboration:

Work with other IT team members to ensure the efficient operation of the company's desktop environment and liaise with third-party vendors as needed.

  • Training:

Train users on basic computer maintenance and management when necessary.

Skill Requirements

Desk Side Support ( Windows 10, 11 troubleshooting skills ) .

Strong knowledge of PC hardware components, operating systems (e.g., Windows 10 and 11, macOS), and software applications (e.g., Microsoft Office).

Proficiency in both hardware and software troubleshooting.

Excellent problem-solving and analytical abilities.

Superior communication and interpersonal skills.

Ability to work independently and as part of a team.

Attention to detail.

Physical ability to lift and move computer equipment

Certification

  1. Optional But Valuable: ITIL Foundation Certification.

  2. Optional But Valuable: Certification In Asset Management Or Related Fields.

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