IT Bilingual Servicedesk
2 weeks ago
Company Description
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Role Description
This is a contract remote role for an IT Bilingual Servicedesk professional. The role involves providing technical support to end-users, troubleshooting hardware and software issues, managing network-related concerns, and ensuring secure information technology operations. Responsibilities also include effective communication with users in bilingual settings to address their queries and deliver exceptional customer service.
Qualifications
- Experience in Network Administration and Network Security
- Proficiency in Information Technology tools, systems, and best practices
- Strong skills in Troubleshooting technical issues
- Excellent Customer Service abilities and effective communication skills in both languages
- Ability to work independently in a remote environment
- Certifications such as CompTIA Network+ or equivalent are a plus
- Prior experience in a service desk or IT support role is advantageous
- Ability to adapt to fast-paced, dynamic working conditions
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