Bilingual Customer Service
4 days ago
Bilingual Customer Care and Admin Coordinator (French required)
Introduction
Are you a people-first professional who enjoys solving problems and making a real difference? Our client is growing rapidly and looking to add a bilingual team member to support their technical operations. This is an exciting opportunity to start or build your career in a dynamic, fast-paced environment where your communication skills and attention to detail will shine. You'll work onsite in a supportive, collaborative team with ongoing growth potential.
What You'll Do
You'll be the friendly, organized first point of contact for customer inquiries. Your focus will be on creating smooth experiences by logging support tickets, providing timely updates, and liaising between customers and technical teams. With strong bilingual communication skills, you'll help customers feel heard and supported every step of the way.
Responsibilities
• Log incoming tickets and ensure accurate documentation
• Communicate with customers via phone and email with updates and confirmations
• Collaborate with the technical support team to follow up on service requests
• Handle basic administrative tasks that keep workflows running smoothly
• Contribute to a positive and engaging team environment
Qualifications
• 1 to 2 years of customer service experience in retail, office, or similar settings
• Outgoing, friendly personality with a solutions-focused mindset
• Fluent in French and English, both written and spoken, with minimal accent in English
• Comfortable with flexible hours between 8:00 am and 8:00 pm
• Valid work permit in Canada with at least several years of eligibility remaining
• Ability to reliably commute to the office location by transit or car
Benefits
• Starting salary of $40,000 to $45,000 per year
• Two weeks vacation (pro-rated), three personal days annually
• Comprehensive benefits package after 90 days
• RRSP matching program: contribute up to $3,000 annually, matched dollar-for-dollar
• Fun and inclusive team culture with a games room and regular staff events
• Internal growth opportunities as the company expands
Why Work with Us
Our client is growing fast and investing in their people. With a strong internal culture, career advancement opportunities, and a reputation for excellence, this is the perfect role if you're looking to grow your career in customer service and administration. You'll be supported by experienced leaders, trained thoroughly, and given the tools to succeed. Join a team that values your personality, communication skills, and desire to grow.
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