Registry, Administrative Support

TERM FULL-TIME POSITION IN NORTH VANCOUVER (Onsite)

CLOSES: Open Until Filled

Join the Member Services Department as a Registry Admin Support. This role plays an essential part in supporting core services that uphold fairness, integrity, and trust for Sḵwx̱wú7mesh community members. You will contribute to the foundational work of the Registry by helping process membership applications, land registry requests, housing list related files, and departmental administration, ensuring processes are completed accurately, respectfully, and in accordance with Nation policies and governance practices.

As the first point of contact, you will play a key role in welcoming members, supporting inquiries, organizing records, and ensuring timely clerical coordination. Your work will support the Nation in maintaining accurate records, strengthening accountability, and ensuring community members receive consistent, high-quality service rooted in cultural respect and Nation values.

• Provide reception, administrative, and clerical support to the Registry Department, including answering calls, greeting visitors, responding to general inquiries, and directing members and callers appropriately.
• Review, set up, and maintain membership and land registry filing systems, applications, new requests, confirmations, and correspondence.
• Receive and process new applications, land registry requests, and housing list submissions via mail, email, phone, or member visits.
• Research and retrieve information from central files and prepare documentation for Officers, Team Leads, or Directors.
• Process incoming/outgoing department correspondence, mail, and related administrative records.
• Prepare memos, correspondence letters, and forms, including transfers of land, Certificates of Possession, and confirmation letters for new memberships.
• Update and maintain the master membership lists, land registry files, and housing lists as required.
• Support cheque requisitions, purchase orders, distribution files, trust cheque runs, and timekeeping documentation.
• Support special assignments such as updating procedures, manual,s and data accuracy.
• Maintain confidentiality and adhere to all department processes and policies.
• Perform additional administrative duties as assigned to support departmental workflow.

• Grade 12 required.
• Office or Business Administration certification is considered an asset.
• Clerical, administrative, or receptionist experience working in an office environment.
• Intermediate MS Office skills and experience working with large database systems.
• Experience working with First Nations or Indigenous communities is preferred.
• Strong interpersonal skills, respectful and adaptable communication style.
• Organized, detail-oriented, resourceful, and able to manage competing timelines.
• Ability to remain calm in high-pressure situations and handle sensitive information professionally.
• Cultural humility, respect, and an approach grounded in building trust with community members.
• Cultural awareness and deep respect for Sḵwx̱wú7mesh Úxwumixw values, language, and traditions.

• Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw'úḵw'ulh sḵwálwen cht (Purpose) and Na eslhílhkw'is sḵwálwen cht (Belonging)
• Professional Growth – We invest in our people with training, mentorship, and career development
• Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Salary: $47,000 - $66,000

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose