Registry Administrator

**POSITION OVERVIEW**

The British Columbia Employment Standards Tribunal is an administrative tribunal established under the _Employment Standards Act_ (the “_ESA_”). The Tribunal conducts appeals of Determinations issued by the Director of Employment Standards under the _ESA_ and under the _Temporary Foreign Worker Protection Act_. The Tribunal may also reconsider any order or decision it makes.

As part of a team, the Registry Administrator provides administrative and clerical support to the Registrar and the Operations Manager, enters data from a variety of records and forms into the Tribunal’s case management system, maintains manual and electronic records management systems, and processes appeals, reconsiderations, and judicial reviews from filing to closure.

The Tribunal’s business hours are Monday to Friday, 8:30 am to 4:30 pm.

**RESPONSIBILITIES**
- **Processes case files - including, but not limited to the following**:_
- Receives and assesses information and filings for completeness and accuracy and compliance with legislative requirements and the Tribunal’s Rules of Practice & Procedure.
- Assesses information provided to determine if issue is within the jurisdiction of the Tribunal and when it is not, refers clients to other programs or services.
- Identifies incorrect information and legibility issues and refers to the Operations Manager or Registrar for next steps.
- Contacts clients and/or other stakeholders to clarify conflicting/missing information required to support the decision-making process.
- Enters data from files and forms, using alpha and numeric entries according to pre-formatted data fields in the Tribunal’s case management system.
- Prepares written acknowledgement of appeals and reconsiderations. o Receives and processes submissions on appeal and reconsideration files. o Reviews all submissions and where necessary, refers matters to the Operations Manager or Registrar.
- Prepares disclosure of submissions to parties on appeals and reconsiderations.
- Prepare files and service assignments for Members.
- Format draft appeal and reconsideration decisions and review decisions for clerical and factual errors.
- **Administrative Support - including, but not limited to the following**:_
- Responds to questions from the general public, members of the bar and filing agents on procedural steps and options for completing forms and documents.
- Provides information to staff, the public, and stakeholder agencies regarding program policies and procedures.
- Other administrative duties that may arise.
- **Records Management - including, but not limited to the following**:_
- Assists the Operations Manager with records management duties such as making, filing and retrieving files, and preparing for offsite storage.
- Maintains an inventory of current files and updates files as required.
- Conducts file searches for staff upon request.

**JOB REQUIREMENTS**
- Grade 12 graduation or equivalent.
- Minimum keyboarding speed of 50 words per minute.
- Excellent organizational skills to prioritize and organize a diverse workload effectively and independently.
- Demonstrated ability to communicate effectively in writing in English.
- Preference to experience working with legislation and regulations.
- Preference to experience as a legal assistant.
- Preference to experience providing client service in an adversarial environment.
- Legally entitled to work in Canada.
- Able to work in person Monday through Friday at the Tribunal's office in Vancouver.

**BEHAVIOURAL** **COMPETENCIES**
- _Concern for Order_ reflects an underlying drive to reduce uncertainty in the surrounding environment. It is expressed as monitoring and checking work or information, insisting on clarity of roles and functions, etc.
- _Analytical Thinking_ is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation and determine cause and effect relationships ('if...then ') to resolve problems in a sound, decisive manner. It checks to ensure the validity or accuracy of all information.
- _Service Orientation_ implies a desire to identify and serve customers/clients, who may include the public, co-workers, other branches/divisions, other ministries/agencies, other government organizations, and non-government organizations. It means focusing one's efforts on discovering and meeting the needs of the customer/client.
- _Teamwork and Co-operation_ is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.

**APPLICATION REQUIREMENTS**

Please submit a résumé, along with a cover letter indicating how you meet the qualifications of the