Receptionist & Administrative Assistant

Avalon Master Builder is growing, and we're excited to welcome a new Receptionist & Administrative Assistant to our team of passionate homebuilding professionals. This is an excellent opportunity to join a company committed to building comfortable, affordable, and energy-efficient homes — including Net Zero and Net Zero-ready options. If you're detail-oriented, organized, and thrive in a collaborative, values-driven environment, we'd love to hear from you.

Role Overview

We're looking for a motivated and detail-oriented Receptionist & Administrative Assistant to join our team. In this role, you'll be the first point of contact for clients and partners, help coordinate daily office operations, and provide administrative support to keep our team organized and efficient. Your work will directly contribute to Avalon's mission of delivering high-quality homes, exceptional service, and a welcoming environment for everyone we work with.

Key Responsibilities

1. Front Desk & Guest Experience

2. Greet and assist stakeholders — including trades, homeowners/tenants, investor partners, and potential customers

3. Support general inquiries & foot traffic — rental/homeowner/realtor inquiries, trade cheque pickups, sales pitches/cold calls, etc.
4. Monitor and respond to Avalon's main phone line, voicemail, and general email inbox
5. Maintain a professional reception area — free of boxes, deliveries, and clutter

6. Stay up to date on all rental and for-sale communities; ensure brochures, business cards, and other materials are stocked and accessible

7. Mail, Courier, Cheque Pickup & Delivery Coordination

8. Handle incoming/outgoing mail — process courier requests, check mail daily, receive & distribute packages, act as drop-off/pick-up point person

9. Maintain Trade Cheque Pickup tracking sheet daily
10. Manage storage and C-Can key
11. Accept and manage catering deliveries and setup

12. Provide coordination support for large deliveries, showhome furniture/furniture assembly, and transportation of items to site

13. Office & Meeting Space Readiness & Oversight

Daily Walkthroughs & Upkeep

• AM: Unload dishwasher; ensure office presentation — clear common areas, reception, and boardrooms of clutter, papers, and packages
• PM: Load dishwasher; reset kitchen, reception, and boardrooms for the next day
• Submit and monitor deep-cleaning requests as needed

Boardrooms & Phone Booths

• Oversee resource schedules and booking software
• Review calendars daily to anticipate guest and team needs (catering arrivals, coffee/water service, auxiliary setup)
• Maintain room readiness throughout the day; reset after meetings (chairs, tables, whiteboards)
• Maintain supplies and tech accessories; flag maintenance or IT issues

Kitchen & Supply Management

• Manage coffee pods, paper towels, and other kitchen supplies
• Maintain cleanliness of kitchen and common areas; coordinate laundry service for towels
• Stock executive fridge
• Support Office Events

• Assist with setup and takedown for catering, lunch & learns, and other staff events

• Administrative Support

• Process catering requests for lunch & learns

• Process off-site supply order forms
• Process signage requests (homeowner stalls, site signs)
• Internal staff communications — assist with internal announcements, reminders, or staff-facing email communications

• Complete ad hoc administrative tasks as assigned

• IT and Rental Security Management

• Rental Security Management – Issue, track, and deactivate key fobs, passcards, and entry codes for rental properties.

• Technology Liaison – Coordinate with IT to support system setup and troubleshooting for rental properties.
• Security Oversight – Maintain accurate records of all access credentials and updates to ensure accountability and property safety.

What You Bring

• 1+ years of experience in reception, administrative support, or a related customer service role (experience in homebuilding or construction is an asset)
• Excellent interpersonal and communication skills, with a professional and welcoming demeanor when interacting with homeowners, trades, investors, and stakeholders
• Strong organizational and multitasking abilities, with high attention to detail
• Proficiency with Microsoft Office Suite and comfort learning new software and office systems
• Ability to maintain accurate records and support smooth office operations across multiple teams
• Professional attitude and alignment with Avalon's core values: Accountability, Sustainability, Agility, and Passion
• Valid driver's license and access to a reliable vehicle

About Us

Avalon is an innovative and progressive family-owned company that has been building homes in Alberta since 1983. We're proud to offer a competitive compensation package that rewards your dedication and success. Employees benefit from extended health coverage and ongoing support for education and training. You'll be part of a collaborative and values-driven company culture that emphasizes connection, growth, and well-being.

Avalon is an equal opportunity employer that welcomes diversity in all our workplaces.

Job Types: Part-time, Permanent

Pay: $21.00-$24.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• On-site gym
• On-site parking

Work Location: In person