Sales & Events Coordinator

We are hiring a Sales & Events Coordinator

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

Reporting to the Area Director of Sales & Marketing, the Sales & Events Coordinator is responsible for supporting and assisting the Sales and Events department in managing and maintaining corporate, group and catering business. This position is designed to provide the highest level of customer satisfaction and support to external clients and internal partners, while serving as a liaison between the Sales and Catering team members, the Event Management team, and other departments at the hotel.

Key accountabilities include:

Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events).

Assist when required with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.

Gain knowledge of hotel's food and beverage products, pricing, presentation, and learn about the hotel's function space, audio visual, and any other details related to group and event success.

Manage incoming leads, assign accordingly to members of the team, prepare proposals and contracts to support the sales and catering managers.

Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to support team goals and efficiently complete job duties.

Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way - one that fosters teamwork - and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.

YOUR STORY

A minimum of one (1) year of sales experience, preferably in a hotel environment.

A post-secondary education in Business Administration, Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone with excellent communication, sales, and customer service skills.

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint) and knowledge of sales and marketing systems.

Able to work well under pressure, multitask and enjoys a fast-paced environment.

Someone with good current knowledge of industry trends and regulations.

Physically able to stand, sit, walk for extended periods of time.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit

Apply today