E-commerce and Marketplace Specialist

About Us

Winner of the 2025 PPAI's Best Places to work Award.

At Imprint Plus, we don't just design and produce identification solutions, we bring ideas to life right here from our Richmond, BC location. For over 41 years, we've been leading the industry, serving Fortune 500 companies and over 50,000 businesses across 100+ countries. As part of the Avery North America division of CCL Industries Inc., we enjoy the best of both worlds: the close-knit culture of our team and the backing of a global leader.

About the Role

We're looking for a detail-oriented and driven Ecommerce and Marketplace Specialist to help grow our presence across Amazon and other third-party platforms beyond our primary websites. This role will own day-to-day marketplace execution while also supporting broader ecommerce initiatives across our websites.

The ideal candidate is analytical, process-focused, and motivated to grow this part of the business through strong merchandising, conversion optimization, clear reporting, and thoughtful use of automation and AI tools.

Key Responsibilities

Marketplace Management & Growth

• Manage and optimize product listings across Amazon and other relevant marketplaces
• Own marketplace merchandising, including titles, descriptions, imagery, attributes, pricing, and category placement.
• Monitor and optimize key marketplace KPIs including sales, conversion rate, traffic, and inventory health.
• Coordinate promotions, deals, and marketplace-specific programs to drive visibility and revenue growth.

Ecommerce Support & Conversion Optimization

• Provide backup and ongoing support for website ecommerce initiatives, including merchandising updates, promotions, and product launches.
• Support conversion rate optimization efforts across informed by performance data and user behavior.
• Help maintain catalog consistency, pricing accuracy, and inventory alignment across channels.

Reporting, Analytics & Insights

• Develop and maintain regular performance reports (weekly, monthly, and ad hoc).
• Analyze sales, traffic, and conversion data to identify trends, risks, and growth opportunities.
• Translate data into clear insights and recommendations for stakeholders
• Ensure reporting is accurate, repeatable, and scalable as marketplace channels grow.

Automation, AI & Operational Efficiency

• Identify opportunities to automate repetitive marketplace and ecommerce tasks
• Support the use of automation tools, integrations, and workflows to improve efficiency and reduce manual work.
• Leverage AI tools to assist with tasks such as listing optimization, content improvements, data analysis, and operational workflows—while maintaining accuracy and quality control.
• Continuously evaluate new tools and technologies that can improve marketplace and ecommerce performance.

Auditing, Process & SOP Development

• Audit current marketplace and ecommerce setups to identify gaps, inefficiencies, and opportunities for improvement.
• Develop, document, and maintain detailed SOPs for marketplace operations, reporting, and ecommerce workflows.
• Ensure processes are scalable, well-documented, and easy for others to follow.

Collaboration & Continuous Improvement

• Work closely with Marketing, Sales, Operations, and Customer Service teams to align marketplace and ecommerce efforts with business goals.
• Stay current on marketplace policies, platform updates, and industry best practices.
• Bring a growth mindset and strong attention to detail to continuously improve performance and execution.

Required Qualifications

• 2–5+ years of experience in ecommerce, marketplace management, or a related role.
• Hands-on experience with Amazon Seller Central.
• Strong understanding of ecommerce merchandising and conversion optimization principles.
• Experience building and maintaining performance reports and dashboards.
• Comfort working with data, spreadsheets, and analytics tools.
• Experience documenting processes and creating SOPs.
• Highly detail-oriented, organized, and proactive.

Nice to Have

• Experience with additional marketplaces like Walmart.
• Familiarity with ecommerce web platforms.
• Experience with automation tools.
• Practical experience using AI tools to support ecommerce or marketplace operations.
• Exposure to paid marketplace advertising.

What We're Looking For

• Someone who takes ownership and is determined to grow marketplace revenue.
• A problem-solver who enjoys improving systems, reporting, and processes.
• A candidate who balances speed with accuracy and understands the importance of clean data.
• A collaborative team player who can support broader ecommerce initiatives when needed.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Work from home

Work Location: Hybrid remote in Richmond, BC V6W 1J8