Customer Service Representative

6 days ago


Richmond, British Columbia, Canada BlackboxMyCar Full time

Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.

We are currently looking for a hardworking and dynamic Customer Service & RMA Specialist. The working days would be Tuesday to Saturday with Sunday and Monday off.

THE POSITION WILL NEED YOU TO...

  • Greet & assist customers via phone, email, in-person, text message, and live chat
  • Deal with customer sales inquiries, technical support, and general customer service
  • Develop and maintain relationships with current and prospective customers
  • Assist the sales supervisor and manager in other reasonably assigned duties and responsibilities
  • Process, test and refurbish consumer returns.

YOU WILL BE A GREAT FIT IF YOU ARE...

  • Precision-oriented
  • A great communicator
  • Able to type at least 55 WPM
  • Experience with e-commerce platforms (Shopify, Amazon, etc.)
  • Experience with CRM systems
  • Interested in the auto industry
  • Interested in technology

IT WOULD BE NICE IF YOU HAVE...

  • Previous customer service experience
  • Familiarity with dash cams
  • Familiarity with vehicles (know the make and model of most vehicles)

OUR COMPANY BENEFITS...

  • Extended health care
  • Vacation & paid time off
  • On-site parking

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount

Experience:

  • Customer service: 1 year (required)

Work Location: In person



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