Ocean Freight Documentation Specialist

2 weeks ago

Richmond, British Columbia, Canada Canaan Group Full time

Company Overview

At Canaan Group our motto is "Delivered as Promised" and we apply this commitment to everything that we do. Founded in Vancouver, Canada, we are a vertically integrated logistics company with a global reach of over 53 offices worldwide. We consult, liaise, and provide logistics solutions for companies to move and transport products throughout the world. Through leading by example, inspiring innovation, achieving together and customer satisfaction, Canaan Group has grown to become one of the largest privately owned logistic companies in Canada.

Summary

Canaan Group is seeking a Senior Documentation Lead to help launch our newly created Fractional AI Documentation Division—an initiative focused on transforming how export-import paperwork is produced, verified, and shared. In this role, you will play a key part in designing clear, repeatable workflows that simplify regulatory requirements and support automation. You bring a continuous improvement mindset, a collaborative approach, and a keen interest in using emerging technologies to enhance accuracy and efficiency across documentation processes.

Responsibilities

  • Manage end-to-end documentation for export and import shipments, including Bills of Lading, CERS/AES, e-manifests, ISF, AMS, Commercial Invoices, and Certificates of Origin
  • Ensure full compliance with Canadian and U.S. trade regulations
  • Design, document, and refine standard operating procedures (SOPs) to improve speed, accuracy, and consistency
  • Pilot, test, and scale our new fractional-AI tooling alongside the Project Cargo & Systems Manager
  • Provide day-to-day leadership, coaching, and performance management to a small documentation team
  • Serve as the primary documentation liaison between operations teams and clients, ensuring documentation meets expectations and timelines
  • Monitor changes in trade compliance and adjust internal procedures accordingly

Qualifications

  • Minimum of 5 years experience in document management within the logistics industry.
  • Demonstrated ability to create and optimize SOPs
  • Strong knowledge of Canadian and U.S. compliance requirements
  • Proficient in Microsoft 365 (Excel, Word, Outlook, Teams)
  • Excellent organizational skills with attention to detail.
  • Strong communication and negotiation skills.
  • Ability to work collaboratively in a fast-paced environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. Only candidates selected for an interview will be contacted.

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