Product Operations Specialist

7 days ago

Richmond, British Columbia, Canada UniUni Full time

About UniUni
UniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring our internal tools and delivery apps closer to the people who use them every day.

About The Role

  • As a Product Operations Specialist, you'll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni's operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes.
  • Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field.

What You'll Do
*Training and Enablement*

  • Prepare training materials, user guides, and SOPs ahead of product or feature launches.
  • Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.
  • Act as a go-to resource during the first days after new feature releases.

*User Feedback and Insights*

  • Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.
  • Observe how tools are used in real operational settings and identify improvement opportunities
  • Work closely with Product Managers and Designers to inform future iterations based on user input.

*Cross-Functional Support*

  • Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.
  • Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.

Qualifications
*What
We're
Looking For*

  • 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company.
  • Comfortable traveling and spending time onsite in warehouse and delivery environments.
  • Excellent communication and presentation skills; able to explain technical concepts to non-technical users.
  • Self-starter with a strong sense of ownership and a proactive, collaborative mindset.
  • Quick learner with high curiosity and eagerness to understand how product and operations work together.

*Nice to Have*

  • Familiarity with delivery operations, warehouse systems, or mobile apps for logistics.
  • Experience working with product or UX teams.
  • Multilingual (English + Chinese or Spanish) is a strong asset.

The Pay Range For This Role Is
55, ,000 CAD per year(Remote (Canada))

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