Support Service Clerk

Company Bio

At Quinte Health, our four hospitals unite under the core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Located on the stunning Bay of Quinte, Belleville blends small-town charm with big-city perks—vibrant dining, festivals, waterfront adventures, scenic trails, and great shopping.

As the largest Quinte Health hospital, Belleville General Hospital (BGH) offers diverse opportunities across medicine, critical care, emergency, surgery, maternal-child care, mental health, rehab, and oncology. We collaborate regionally to provide top-tier care.

At BGH, you'll thrive in a dynamic, supportive, and team-driven environment. Newcomers learn from experienced professionals, fostering growth and a shared passion for making a real impact. Come be part of something amazing

Position Summary

The Support Services Clerk reports to the Manager of Hospitality. As a member of the Staff Scheduling Team, the Clerk supports daily hospitality and maintenance staffing and scheduling needs for all Quinte Health sites. The Clerk is primarily responsible for shift call-outs, creation and maintenance of the Hospitality department schedules and records.

Full-time hours available for 4 weeks during the orientation period. We're seeking someone eager and available to join our team with an immediate start

Required

• 1-year of previous experience in an administrative and customer service oriented role.
• Demonstrated success working collaboratively in a team environment and independently performing tasks.
• Strong computer skills including all Microsoft Office applications (Outlook, Word) and advanced Excel skills.
• Ability to quickly learn scheduling software and actively participate in training sessions.
• Ability to work early mornings, days, afternoons and occasional weekends.
• Demonstrated exceptional customer service skills.
• Willingness and ability to improve processes.
• For internal candidates, disciplinary and attendance records will be considered.

Duties

• Work positively and effectively as a team member within the Hospitality Staff Scheduling team.
• Maintain daily and forecasting schedules to ensure all units are appropriately staffed.
• Complete shift call outs in response to schedule needs and maintain and update shift records.
• Work collaboratively with department leaders and confer with Manager regarding staffing and scheduling requirements.
• Create unit schedules within timelines and collective agreement language.
• Provide interpretation, with HR assistance as required, of collective agreement language pertaining to scheduling, staffing, overtime and premium situations.
• Enter, maintain and process payroll for all Hospitality and Maintenance staff.
• Develop and generate reports through the collection and analysis of data from the scheduling platform.
• Enter scheduling changes, shift changes and other edits as reported for shift swaps, overtime, vacation, etc. into the scheduling platform.
• Assist with research/audits as requested/required both internally and externally.
• Contribute to process and service improvements and contribute to department goals and projects.
• Take huddle notes and keep up to date records.
• Other duties as assigned.

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.

Physical Demands Analysis

Strength

• Required Rarely – lifting average 5-10 pounds' maximum 15 pounds, carrying, pushing/pulling

Mobility

• Required Often – prolonged sitting
• Required Occasionally – standing and walking on hard surfaces, bending/stooping

Dexterity

• Required Often – prolonged fine finger movements
• Required Frequently – gripping/grasping, eye/hand coordination
• Required Briefly – reaching with both hands